News

Unbabel, providers of an artificial intelligence-powered language operations platform for multilingual customer experiences, has integrated with Zendesk’s messaging solution. The integration helps agents and customers to communicate in multiple languages, across most modern messaging channels, via an omnichannel customer support system. Unbabel’s integration to Zendesk’s consolidated view of all customer conversations, whether via social media, […]

Modesta will deploy the latest funding into expansion and reach a wider base of customers in Saudi Arabia and Bahrain Modesta, a modest fashion startup, has raised six figures of funding in its seed round led by 500 startups and with the participation of the Innovative Private Sector Development Project (IPSD) program funded by the […]

eGain, providers of a knowledge management platform for customer engagement automation, has integrated the eGain Knowledge Hub with Microsoft SharePoint. Powered by artificial intelligence and analytics, eGain Knowledge Hub offers a one-stop knowledge solution. With this connector, the eGain Knowledge Hub serves relevant answers by tapping into multiple SharePoint repositories, enriching results that are based […]

UAE-based tech development and investment group is aiming to revolutionise the consumer space for the MEA region Astra Tech, UAE based technology development and investment group formed by Abdallah Abu Sheikh, a serial entrepreneur, and pioneer in the Middle East and Africa’s (MEA) tech startup ecosystem, is raising $500 million in investment from strategic investors […]

CNNB Solutions, MENA’s ecommerce and direct-to-consumer specialist, has announced its regional expansion into Kuwait. The company has established a new office in Kuwait City, as it grows its operations and team. CNNB Solutions already has regional offices in UAE, Saudi Arabia and Egypt, supporting a headcount of more than 50 experts from nine different nationalities. […]

Talkwalker, the consumer intelligence platform, announced its launch of Forecasting, an industry first in predictable analytics that enables brands to foresee changes in consumer behaviour and identify new trends before they happen. Forecasting allows brands to predict how topics, trends, and campaigns will change over 90 days, allowing them to quickly adapt their communications to […]

XSELL Technologies, a provider of conversational artificial intelligence for contact centre agent optimisation, has launched XSELL Agent Experience on Salesforce AppExchange. Businesses can now leverage XSELL Agent Experience, or Agent eXp, to access AI-generated guidance. “Eighty percent of your customers are speaking with agents who simply do not know or do not understand how to […]

YAAP, a content and influencer marketing company with operations in the UAE, has fully acquired Crayons Communications, an advertising agency. The 100 per cent acquisition will see Crayons Communications merge with YAAP. “YAAP has been actively looking to expand its presence in the UAE in particular and the GCC region as a whole. The Crayons […]

Demandbase launched a unified sales intelligence and account engagement platform that’s directly integrated into CRM. The new release further enables a view into historical timelines of all activities, product and competitor intent, persona-based engagement heatmaps, and more. Built to deliver account intelligence in a single view, this new integrated capability brings together first-party and behavioural […]

Cyara, provider of the Automated Customer Experience (CX) Assurance Platform, unveiled chatbot testing features with the latest release of Cyara Botium. With Cyara Botium, companies can improve and continuously test the customer chatbot experience across all channels and platforms in all phases of chatbot development. Cyara Botium also addresses the rise in chatbot data breaches […]