Without Consent, AI Doesn’t Scale—It Crashes
Personalisation, automation, and AI agents all hinge on one thing: real-time, user-granted consent. Without it, trust breaks, data dries up, and innovation stalls.
Kate Parker
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CX
Without Consent, AI Doesn’t Scale—It Crashes
Personalisation, automation, and AI agents all hinge on one thing: real-time, user-granted consent. Without it, trust breaks, data dries up, and innovation stalls.
Kate Parker
Featured
Why Agentic AI is Outpacing Human at Customer Support
Agentic AI is redefining customer support by delivering personalised, reliable experiences at scale—building loyalty through speed, memory, and meaningful interactions.
Surojit Chatterjee
Featured
How to Scale Retail Without Losing Brand Identity
Retailers don’t fail because they grow—they fail because they forget who they are. Here’s how to scale with intention, preserve your magic, and stay true to your founding vision.
Riad Laher
Featured
Optimising Ad Campaigns: Growth, Retention, and Everything in Between
From common pitfalls to real-time insights and the art of visualising performance, Charles F Manning, Chief Executive Officer & President at Kochava, deep dives into the brains and data behind successful ad strategies.
Anushka Pandit
Featured
Why Empathy will Outperform Automation
As automation plateaus, empathy emerges as marketing's superpower – the differentiator that AI and machines cannot replicate.
Jelle van Schaick
Featured
AI, Autonomy, and the Next Chapter in Brand Experience
The age of prompt-based AI is fading — replaced by autonomous systems reshaping how we discover products, craft experiences, and build loyalty in a hyper-competitive market.
Anushka Pandit
CX
Why Your Support and Success Teams Need to Merge
Support solves problems. Success prevents them. But the real customer-first strategy is integrating both. How can uniting these teams lead to better CX, stronger loyalty, and smarter growth?
George Kaduru
Featured
In Conversation with Andy Cooney, Co-Founder of Marcode
In this episode of our exclusive video series In Conversation with Technology Leaders, we spoke to the Co-Founder of Marcode about affiliate fraud.
Chandni U
CX
5 AI Use Cases Every Customer Service Leader Should Be Scaling
AI is reshaping the future of customer service, no doubt. Explore five key applications making support faster, smarter, and more human.
Anushka Pandit
Featured
AI-Augmented Open-Ends for Marketing, CX and Beyond
AI-augmented open-ends are revolutionising market research by combining the scale of quantitative surveys with the depth of qualitative insights — enabling faster analysis, richer feedback, and more strategic decision-making.
