Sutherland Acquires Augment CXM

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Augment CMX’s deep learning engine builds on Sutherland’s AI-based agent assist technology.

Sutherland, a digital transformation company, has acquired customer experience platform Augment CXM to extend its artificial intelligence solutions portfolio.

Augment CMX’s deep learning engine builds on Sutherland’s AI-based agent assist technology.

“The addition of Augment CXM technology to our solutions expands and accelerates the innovative AI solutions we deliver,” said Doug Gilbert, chief information officer and digital officer of Sutherland, in a statement. “This powerful combination of augmenting human intelligence with AI technology to solve complex business problems enables our clients to achieve transformational business outcomes.”

“Our clients have the highest expectations for end-user experiences and content quality. Those expectations drive the need for business agility,” Benjamin Shan, vice president of conversational AI at Sutherland, said in a statement. “Sutherland has innovative solutions to address these customer needs, and the addition of Augment CXM technology to our stack advances our roadmap, taking our ability to exceed expectations to a whole new level.”