Salesforce

Salesforce recently added several services, field service, and marketing cloud features, including artificial intelligence-powered conversational intelligence, mobile augmented reality, and customer data platform innovations. Service Cloud innovations include New Service Cloud Voice telephony partners that give customers more choice in using Service Cloud Voice and enable AI for their teams. Salesforce partners will introduce telephony […]

Sprout Social and Salesforce have partnered to allow Salesforce customers to manage their full social media presence, including engagement, publishing, scheduling, analytics, listening, advocacy, and platform integrations,  through Sprout’s social suite. Sprout enables Salesforce customers to connect with audiences, streamline publishing workflows, deliver social customer care, and turn social data into insights. To build a […]

CloudShare has integrated its software experience platform with Salesforce to help sales reps with customer acquisition and retention. CloudShare’s software experience platform allows sales teams to conduct demos and training sessions. The new integration will enable these same users to manage prospects and customers’ experiences via Salesforce, tracking their interactions with the CloudShare-powered virtual platform. […]

Bringg, the data-led delivery and fulfillment cloud platform provider, announced the acquisition of Zenkraft, Salesforce’s parcel and return delivery solution. The synthesis of these offerings will imbue Zenkraft’s parcel and return delivery and Bringg’s unified, open and connected delivery network to enable a diversified array of delivery models. Both companies have experienced rapid growth alongside […]

ActivTrak, a workforce analytics platform provider, has integrated with Salesforce, allowing ActivTrak users to correlate workforce productivity data with lead and opportunity metrics in Salesforce. Insights from the ActivTrak/Salesforce integration help identify work habits that contribute to new leads and opportunities, as well as potential bottlenecks in workflows. The integration also measures the success of […]

Salesforce has added Territory Planning to Maps, helping sales leaders assess territory mapping needs, enhance selling models, and realign coverage based on multiple factors, including role, location, and level of expertise. “In today’s work-from-anywhere world, companies need a smart solution to ensure territories are balanced effectively, regardless of where their sales reps are located,” said […]

Salesforce is expanding its Commerce Cloud with a number of new partnerships and features that essentially surmount to the idea of a ‘headless commerce platform’. The aim is to be as composable as possible, whilst offering flexibility and choice for buyers, so that they can adapt to their individual market and customer needs. Robert Amezaga, […]

OSF Digital, a provider of digital transformation services to companies worldwide, announced the acquisition of Datarati, a Salesforce partner with expertise in Salesforce Marketing Cloud in Australia and New Zealand, with customers across the APAC region. OSF Digital is acquiring Datarati as part of a global strategy to grow and scale locally and regionally across […]

Salesforce announces a series of new innovations and partnerships to power the future of commerce, enabling companies to modernise their systems, develop more flexible digital strategies, and connect with their customers wherever they are. “Today, consumers expect retailers to offer their products anytime, anywhere, and this is transforming the shopping experience,” said Lidiane Jones, EVP […]

Ephesoft, a provider of intelligent document processing, automation and data enrichment solutions, has made its Ephesoft Transact available as a connector in the Workato app directory to help expedite process automation for businesses and government organisations. Ephesoft’s IDP platform transforms any document type into structured data. The new integration with Workato allows data to flow […]