Salesforce Expands Flow Automation Suite

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Salesforce announced new innovations in Salesforce Flow, the complete suite of automation technologies, to help customers quickly automate any complex business process on the Salesforce Customer 360 Platform.

Built on Salesforce’s low-code platform, Flow delivers business value fast by empowering people, simplifying processes, and integrating systems.

With Flow, service agents can now automatically route work across global teams and digital channels to deliver more personalised service for high value clients. Wealth managers can focus more on client outcomes by automating repetitive data entry and streamlining data-heavy processes like cash and stock reconciliation. Healthcare providers can improve the patient experience by automating referral processes and billing management to quickly get patients the care they need. And supply chain managers can unify data and integrate disparate legacy systems to streamline order fulfilment and vendor management.

“Our customers save 109 billion hours every month using Salesforce Flow to automate manual processes in their businesses. This frees up time for employees to focus on higher value work,” said Patrick Stokes, EVP and GM of Salesforce Platform.

“This is automation on one unified CRM platform. New features for Flow provide users the ability to trigger flows from analytics dashboards, use low code to easily integrate with any system, and interact with flows directly within Slack, where people spend most of their time. It’s more than just automation — it’s automagic.”

With Salesforce Flow, customers can automate a broad range of business processes. Flows collect data then act on it, helping customers work smarter, not harder, and saving time by handling complex business processes using clicks, not code.