Brands need to function as a connected unit grounded in a solid customer data foundation or else they risk missing hidden signals across their organisation, says Varun Sharma, VP & Head of SAP CX – Middle East Africa, SAP.
AI Overviews are cutting clicks to top results. The next challenge is making websites as responsive as the search that brought visitors there.
Virtual Teammates can take on defined responsibilities, retain organisational knowledge, and proactively complete work without repeated prompting.
As enterprises move beyond simply unifying customer data, the next challenge is making that context actionable across marketing, AI and commercial systems, says Mohamed Ali, RVP MENA at Zeotap.
AI is reshaping performance and lifecycle marketing by automating repetitive work while shifting marketers towards strategy, context-building, creativity, and human judgment.
Merkle MENA’s Deepak Mankani outlines that only retailers who move from fragmented stacks to integrated, agentic CXM will bag higher conversion, bigger baskets, and lower service costs.
AI Grow analyses website visitor behaviour in real time to identify the optimal moment to present email and SMS sign-up invitations.
Acoustic AI proactively identifies revenue opportunities, recommends the next move and helps marketers build campaigns before customer intent fades.
Together, Luma-Dumbstruck are giving advertisers the ability to turn audience insight directly into optimised, market-ready assets.
Through the integration with Recharge, event flows pass directly through Listrak, powering journeys and message personalisation.
