Qualtrics has integrated its Qualtrics XM Discover artificial intelligence technology into SAP Service Cloud. Through the integration, Qualtrics XM Discover will analyse all of the structured and unstructured feedback coming into the SAP Service Cloud, including agent notes, support conversations, chat, social media posts, and review sites. Using natural language understanding to tune into customer […]
Wizz Air, a European airline signed a Memorandum of Understanding (MoU) with the Ministry of Investment of the Kingdom of Saudi Arabia, supported by the Saudi National Air Connectivity Programme. The purpose of the MoU is to explore airline market development opportunities in the Kingdom. The Kingdom has launched a strategic and ambitious vision to […]
Hey Karry, a Dubai-based technology startup that offers last-mile delivery services to SMEs has developed a user-centric, easy-to-use technology platform. The platform allows companies to fulfil their last-mile delivery while retaining control of the customer experience journey. Launched in 2019, Hey Karry is a response to SME owners’ dissatisfaction with the aggregator delivery model that […]
Concentrix, a provider of customer experience (CX) services and technologies, will acquire ServiceSource, a customer journey experience company, in an all-cash transaction. “We are delighted to join forces with Concentrix and the opportunity it provides for us to execute on our strategy to drive client success by bringing the world’s greatest brands closer to their […]
This year’s Arabian Travel Market, which takes place in Dubai from 9-12 May 2022, will see South African Tourism bolster its presence in the Middle East. South African products and experiences will showcase South African experiences geared toward travellers from the Middle East. In addition, South African Tourism will be providing nine small medium and […]
Emirates has signed a Memorandum of Collaboration (MoC) with Malaysia Tourism Board to promote tourism and develop traffic into Malaysia from key markets across the airline’s network. Under the agreement, Emirates will develop initiatives to boost tourism to Malaysia, promoting it across its global network of over 130 destinations. The airline will also explore collaboration […]
Tripadvisor, a travel guidance platform provider, launched Tripadvisor AdExpress, rebranding and adding new features to its popular self-service tool, previously named Tripadvisor Media Manager. Tripadvisor Ad Express gives businesses control over their cross-platform advertising on Tripadvisor and enables them to define their desired audiences, budgets, and advertising formats and upload their own creative assets. Tripadvisor […]
The fintech payment startup Spades launches in the UAE and expands to GCC countries. Dine-in customers can now scan or tap, split, tip, and pay in under 10 seconds. The company is growing fast and recruiting multiple roles across the board this year to cope with its expansion in the GCC and beyond. Spades was […]
Paymob, Egypt’s market-leading omnichannel merchant financial services platform, announced it has raised $50 million in Series B funding. The proceeds will be used to turbocharge the company by expanding its product range, reinforcing its leadership in the Egyptian market, and expanding into new markets across the Middle East and Africa region. Kora Capital, PayPal Ventures, […]
Vibrant Media, the technology company that addresses the full range of agencies’ and marketers’ contextual data and privacy-safe advertising needs, announced its new suite of cookieless audience targeting solutions. The company that works with international brands like Audi and Nokia has launched new deterministic and search-intent audience targeting capabilities through its Quintesse platform. Even with […]
