Coveo Solutions, a provider of AI-powered platforms for search, recommendations, and personalisation within digital experiences, launched capabilities designed to help customer service employees deliver personalised customer experiences. Coveo’s new capabilities provide customer service agents a clearer view of the full customer journey without leaving their screens. “Attracting and retaining customer service agents has never been […]
Pepsi announced a first-ever innovative second-screen NFT experience in partnership with Billboard and MRC Live & Alternative to provide a new way for fans to engage with live entertainment. The Pepsi Mic Drop x Billboard Music Awards “Winners’ Club” NFT Collection is the latest in the brand’s sustained commitment to Web3 and the innovative space […]
Emirates and the Department of Culture and Tourism – Abu Dhabi (DCT Abu Dhabi), have signed a Memorandum of Understanding (MoU) to boost tourist numbers across the airline’s global network. The new partnership is part of the airline’s commitment to promote tourism to the UAE by aligning activities with other tourism partners and capitalising on […]
Cairo-based parcel delivery company, Mylerz has raised $9.6 million in a funding round led by private equity firm Lorax Capital Partners. Fawry, Egypt’s leading e-payment gateway also participated in the funding. Mylerz provides end-to-end solutions including fulfilment and last-mile delivery. Currently, Mylerz operates 21 hubs in 14 different cities across Egypt and has a fleet […]
MANGO, one of Europe’s fashion groups, is continuing its journey in the Metaverse through art and culture. To celebrate the opening of its flagship store on Fifth Avenue in New York, the company has created a collection of NFTs, celebrating the artworks of three renowned Spanish artists: Joan Miró, Antoni Tàpies and Miquel Barceló. The […]
Zendesk unveiled solutions that put conversations at the centre of CRM and an employee experience offering to help companies transform internal operations for hybrid work experiences. “The last few years have made it obvious that digital is the front door, convenience is paramount and relationships are anchored in conversations,” said Mikkel Svane, CEO and founder […]
Seera Group, a provider of travel and tourism services, and Amadeus, a travel technology firm, have launched a new technology in KSA – post-booking experience for customers. Seera Group recently introduced Amadeus’ advanced post-booking technology solutions to the kingdom which provide numerous optimisation benefits including drastically reducing the time needed to re-issue tickets across all […]
RD&X Network launches ReBid, a unified marketing and advertising AI automation platform uses proprietary AI based algorithms that leverages MadTech (MarTech + AdTech) to simplify digital marketing. ReBid has unified workflows, data harmonisation and real-time automated reporting. This translates into an immediate saving of 40 per cent on resources and leads to incremental Returns on […]
Teegara.com, an Egypt-based eCommerce startup has raised an undisclosed bridge round that was led by Alexandria Angel Network from several countries. The area Teegara.com wants to work on is difficult as it lies between eCommerce on one hand and traditional merchants and distributors on the other, neither being categorised as pure eCommerce nor traditional merchants. […]
VNTANA, a provider of 3D eCommerce technology, has partnered with ByondXR, a 3D digital showroom provider, to make its 3D CMS technology available to ByondXR customers to create interactive 3D virtual showrooms from existing design files. This integration allows companies to upload existing 3D designs from programs like Browzwear, Clo, Keyshot, Modo, and others to […]
