ASAPP launched AutoTranscribe, a real-time, speech-to-text transcription service for contact centres to provide deep insights into voice interactions. AutoTranscribe supports both live call streams and call recordings and automatically redacts personally identifiable information (PII) via web socket or API. Text of the conversation, with each utterance identified by agent or customer, is delivered via API […]
Salesforce at its World Tour NYC event introduced expanded financial services offerings built specifically for banking, wealth management, and insurance firms. Salesforce for Financial Services now offers more targeted automation and artificial intelligence-powered by Client 360, as well as Customer Data Platform, Intelligent Virtual Assistant, Intelligent Agent Desktop, Customer Service Coordination, and Analytics for Financial […]
Algonomy, a provider of customer engagement, merchandising, and supply chain planning solutions, launched several artificial intelligence-powered solutions as part of its mid-year release for 2022. This release is aimed at helping companies increase customer conversion rates and lifetime value while growing the bottom line by controlling cost and revenue leakage. Algonomy latest release includes its […]
About two in five (46 per cent) small and medium-sized businesses (SMEs) in Eastern Europe, Middle East and Africa (EEMEA) are now earning more money than before the pandemic, driven by digital growth and international sales opportunities, says a study. Data from Mastercard’s 2022 Borderless Payments Report has revealed that seven in ten (71 per […]
Cairo Amman Bank has penned an exclusive cooperation agreement with Network International Jordan to provide the bank with a variety of card and digital payment products. Upon the agreement, the two entities will secure various card issuance-related digital services to meet the needs of the bank’s clients, according to a recent press release. Amjad Al […]
MNT-Halan, Egypt’s leading fintech player, announced the acquisition of Talabeyah, a B2B ecommerce platform that offers FMCG supplies directly to small merchants, retailers, and soon, consumers, meeting all their requirements with next-day delivery. As a result of this transaction, MNT-Halan will be disrupting the current multi-layered and fragmented FMCG supply chain model and empowering small […]
Geidea, a fintech company in Saudi Arabia, announced that it has entered a strategic partnership with Nayifat, one of the pioneers in the financing space in KSA. As part of the collaboration, Geidea will provide Nayifat’s customers with a full suite of POS solutions. This will empower merchants with the ability to accept payments via […]
Dubai Restaurants Group has expanded into UAE Restaurant Group to include all emirates, ensuring the strength and growth for this vital business sector throughout the United Arab Emirates. In 2020 the Food and Beverage Industry faced unprecedented changes leading to the formation of the Dubai Restaurant Group to connect the industry with critical stakeholders in […]
Amazon announced the opening of its largest delivery station in Abu Dhabi. The 4,700-sq-m state-of-the-art delivery station is the second largest in the country and provides same-day and one-day deliveries to customers across the city, including those located in outer areas, such as Al Samha, Al Shawamekh, Yas and Saadiyat Islands, Bani Yas, and Al […]
Abu Dhabi Islamic Bank (Adib), a financial institution, has signed an exclusive deal with Visa to further grow digital payments in the UAE, offering innovative and customer-centric solutions to Adib cardholders. As part of the partnership agreement, Adib will begin aligning all of its covered card and debit card portfolios to the Visa network, where […]
