Expansion of the SCA will help enterprises gain knowledge and insights about their customers through Treasure Data’s customer data cloud Treasure Data, an enterprise customer data platform (CDP) provider, announced a multi-year strategic collaboration agreement (SCA) with Amazon Web Services, Inc. (AWS) to help companies accelerate digital transformation journeys and deliver omnichannel connected customer experiences. […]
The collaboration opens up growth opportunities in CX, WFM, and digital transformation NICE and Cognizant announced the launch of a global strategic go-to-market partnership to accelerate customer experience (CX) transformation. This partnership leverages Cognizant’s deep consulting and business transformation capabilities along with NICE CXone’s industry-leading complete, integrated cloud platform to accelerate customer adoption of advanced […]
Running an ecommerce business today is more challenging than ever. Competition is getting tougher while consumers are growing more demanding and will not miss the chance to switch to a competitor if your service quality is poor. One of the criteria for success in retail is multiple well-functioning customer interaction channels. According to the Getting […]
GridX, the enterprise rate platform provider to modern utilities, and SEW, the provider of digital customer and workforce experience platforms to utilities, signed an agreement to integrate GridX with SEW’s Digital Customer Experience (CX) Platform – Smart Customer Mobile (SCM). Combining GridX’s ability to tell customers the exact value of their clean energy decisions with […]
AutoLeadStar, the digital customer data and experience platform for the automotive industry that transforms the way cars are sold, announced a $40 million growth round of financing led by Riverwood Capital with the participation of existing investors. AutoLeadStar is the AI-powered marketing automation technology for auto-dealerships and manufacturers —powered by its “Customer Data and Experience […]
Global restaurant chain brand KFC is rolling out automated kitchens, deploying analytics and digitising customer experience to spice up its future growth perspective. KFC, the acronym for Kentucky Fried Chicken, is the de facto chicken fast-food restaurant chain worldwide. Headquartered in Louisville, Kentucky, the journey of KFC goes from a backroom in the fuel station […]
The acquisition expands and diversifies digital transformation capabilities Shift Paradigm announced its acquisition of Ergo, an email marketing company. Through this deepening of email and customer journey experience, Shift Paradigm will pursue its vision of accelerating value creation through digital transformations that shift how companies grow and engage with customers. “Ergo deepens our expertise in […]
The timing couldn’t be better – the mobile operator leads by example while helping enterprises accelerate their digital transformation. In February this year, Zain KSA announced a partnership with Evolving Systems, a real-time digital engagement company. It was a strategic move towards delivering a key component of its new Loyalty offering – intelligence powered by […]
The company will promote digital transformation and drive development in Saudi Arabia’s real estate sector. The Public Investment Fund announced the launch of the National Real Estate Registration Services Company, which aims to contribute to the digitisation and development of the local real estate sector through a comprehensive digital platform in cooperation with the Real […]
Dubai Customs implemented Dell Technologies of data protection solutions to accelerate its digital transformation agenda. Dubai Customs chose a combination of Dell’s next-generation data protection and backup solutions to meet the organisation’s constantly evolving data protection needs. The new solutions will enable Dubai Customs to save time and resources and allow staff to manage and […]
