CX

The solution leverages the Cognizant Neuro® AI platform and generative AI-powered Now Assist solution to support every retail operations touchpoint.

The multi-year deal aims to elevate customer experiences that drive growth for brands including Jollibee, The Coffee Bean and Tea Leaf, and Smashburger.

Martechvibe tracks the trends moving marketing teams and lays out the top 10 priorities for 2025, and how to action the dream.

By integrating Edgility, Axtel gains enhanced edge computing capabilities, including deeper network visibility, real-time performance monitoring, and advanced analytics.

Read our top 15 interviews to discover strategies, lessons, and inspirations that will help shape your next move in 2025.

Bank Jago has leveraged Google’s foundation AI models to successfully develop and deploy genAI applications that optimise operations and enhance customer service.

United Airlines and American Airlines ranked in the top five, coming as a surprise to US travellers, given past year's flight disruptions.

Verint, The CX Automation Company, announced the addition of a new CX/EX Scoring Bot running in the Verint Open Platform. This unique bot provides critical real-time insights instead of lagging indicators provided by customer and employee surveys. A new addition to Verint Agent Copilot Bots, Verint CX/EX Scoring Bot goes beyond genAI and uses unique, […]

Travellers can avail of a 25% discount for a limited time when they purchase the plan on the Shopee platform.

Google Cloud will collaborate with Klook to co-develop its AI infrastructure layer, focusing initially on capabilities to validate the accuracy and reliability of all genAI outputs.