CX

The collaboration with CRA is a strategic move to integrate cutting-edge solutions into the digital infrastructure, ultimately enhancing the overall customer experience in Qatar.

The new website will have improved customer experience, enhanced web navigation, and streamlined online data capture for better lead generation and customer follow-up.

This partnership with Zendesk reinforces Doctor Anywhere’s dedication to delivering exceptional customer service while expanding its regional presence.

For customer experience and VoC, capturing customer sentiments is crucial beyond just quantitative feedback. How are tech and analytics helping brands?

The design of the SilverKris Lounge in London Heathrow Airport will continue with the refreshed “Home Away from Home” concept.

Adopting a unified CXM platform is not just a technological upgrade but a strategic move that can revolutionise CX. Find out why.

Mohammed Shazzaib talks about his new venture Beep, and gives advice on how teams should align people and processes to get the most from the technology.

Nancy Dafiewhare, Head of Digital Marketing at Phoenix Group, discusses the changing expectations of customers in the pension and saving sectors, and how decisioning engines can help brands engage with customers based on their behaviours and needs. 

Research consistently tells us that earning customer loyalty is about understanding, designing and then persistently delivering an end-to-end experience that meets both the rational and emotional needs of customers, reiterates Andrew Clayton, Group Head of CX, Close Brothers. 

Unlike traditional bricks-and-mortar stores, Vodafone’s Hubs reflect the brand’s ethos as a digital operator and its approach to evolving the retail experience in the Omani market, transitioning to completely digital experiences.