CX

United Airlines and American Airlines ranked in the top five, coming as a surprise to US travellers, given past year's flight disruptions.

Verint, The CX Automation Company, announced the addition of a new CX/EX Scoring Bot running in the Verint Open Platform. This unique bot provides critical real-time insights instead of lagging indicators provided by customer and employee surveys. A new addition to Verint Agent Copilot Bots, Verint CX/EX Scoring Bot goes beyond genAI and uses unique, […]

Travellers can avail of a 25% discount for a limited time when they purchase the plan on the Shopee platform.

Google Cloud will collaborate with Klook to co-develop its AI infrastructure layer, focusing initially on capabilities to validate the accuracy and reliability of all genAI outputs.

IBS Software's iLoyal solution offers travel providers the ability to establish tailored customer retention strategies and integrate wider partner product offerings.

75% of survey respondents said they have skipped an online purchase due to an outdated or unprofessional-looking website.

GenAI-powered solutions also enable agents to maintain service quality and perform associated tasks more efficiently.

Through this new partnership, Perceptive will standardise its existing programs using Qualtrics’ platform.

The Endless Aisle tool is set to transform the buying and selling experience for both vendors and restaurants, offering  growth opportunities and access to a broader selection of products.

The new app allows customers to view their active and expired insurance policies using their national ID number, with the ability to download a copy of the policy directly through the app.