CX

With a new suite of tools and a fresh brand experience, EasySend enables any business team to instantly create smart, AI-powered customer journeys that accelerate processes and boost satisfaction.

The Intuit AI agents act as a virtual team that automates key workflows — from CRM to accounting — helping businesses save time, improve cash flow, and scale with real-time insights and human expert support.

Jack Henry selected boost.ai AI agents for its security standards and delivery track record for enterprises at scale, key differentiators in the competitive evaluation process.

The acquisition of Movable Ink by STG aims to boost AI-powered personalisation in marketing, combining innovation and customer-centric strategies to transform CXs.

Infosys Aster AI-amplified marketing suite and Adobe solutions will enable the CMO to partner with the CIO to advocate for customer-first, AI-first experiences and marketing.

Adobe's latest AI innovations are changing how businesses connect with customers and the daily work of experience makers tasked with delivering and orchestrating impactful customer engagements.

As part of the Lucidworks Platform, AI App Studio integrates seamlessly with Commerce Studio and Analytics Studio, creating a unified setup for building and improving digital experiences.

Apple’s WWDC Day 4 unveiled key platform updates that elevate native brand interactions, gaming visibility, and hyper-personalised UI—offering new CX opportunities for marketers across high-retention sectors.

Putting ‘customers first’ has long been a business mantra. But when it comes at the expense of employee wellbeing, the entire experience collapses and becomes a dangerous myth. Here's why employee-first thinking is the future of sustainable CX.

The acquisition positions CallMiner as a key player across both the contact centre and CX industries by combining a deep analytical understanding of contact centre interactions and voice automation.