CX

With Autoflows, Forethought’s advanced agentic reasoning engine, businesses of all sizes can offer fully autonomous customer support.

The AI-powered assistant helps surface issues by analysing operational data, identifying key focus areas, and supporting AI-driven and human-in-the-loop analysis.

For existing Mitel UC customers, the Genesys solutions effectively integrate with a customer’s current platform investments.

The CX platform will focus on cultivating customer experiences through tailored digital solutions.

Here are three underexplored CX strategies martech leaders must adopt in 2025.

The solution leverages the Cognizant Neuro® AI platform and generative AI-powered Now Assist solution to support every retail operations touchpoint.

The multi-year deal aims to elevate customer experiences that drive growth for brands including Jollibee, The Coffee Bean and Tea Leaf, and Smashburger.

Martechvibe tracks the trends moving marketing teams and lays out the top 10 priorities for 2025, and how to action the dream.

By integrating Edgility, Axtel gains enhanced edge computing capabilities, including deeper network visibility, real-time performance monitoring, and advanced analytics.

Read our top 15 interviews to discover strategies, lessons, and inspirations that will help shape your next move in 2025.