CX

IBS Software's iLoyal solution offers travel providers the ability to establish tailored customer retention strategies and integrate wider partner product offerings.

75% of survey respondents said they have skipped an online purchase due to an outdated or unprofessional-looking website.

GenAI-powered solutions also enable agents to maintain service quality and perform associated tasks more efficiently.

Through this new partnership, Perceptive will standardise its existing programs using Qualtrics’ platform.

The Endless Aisle tool is set to transform the buying and selling experience for both vendors and restaurants, offering  growth opportunities and access to a broader selection of products.

The new app allows customers to view their active and expired insurance policies using their national ID number, with the ability to download a copy of the policy directly through the app.

The collaboration with CRA is a strategic move to integrate cutting-edge solutions into the digital infrastructure, ultimately enhancing the overall customer experience in Qatar.

The new website will have improved customer experience, enhanced web navigation, and streamlined online data capture for better lead generation and customer follow-up.

This partnership with Zendesk reinforces Doctor Anywhere’s dedication to delivering exceptional customer service while expanding its regional presence.

For customer experience and VoC, capturing customer sentiments is crucial beyond just quantitative feedback. How are tech and analytics helping brands?