Ricardo Trade, Deputy Chief Executive Officer of Operations at FIFA World Cup (FWC) Qatar, 2022, speaks about how his team leveraged data and analytics to create a seamless experience for 3.4 million fans in a phygital world FIFA World Cup (FWC) Qatar, 2022 created several records; the event bagged maximum fan engagement both online and […]
By providing implementation at a fixed cost, the new solution enables retail banks and credit unions to set up CX improvement projects. Qualtrics has launched the Retail Banking Accelerator to help financial services organisations adopt the Qualtrics Foundational Customer Experience (CX) solution. By providing implementation at a fixed cost, the new solution enables retail banks […]
The collaboration opens up growth opportunities in CX, WFM, and digital transformation NICE and Cognizant announced the launch of a global strategic go-to-market partnership to accelerate customer experience (CX) transformation. This partnership leverages Cognizant’s deep consulting and business transformation capabilities along with NICE CXone’s industry-leading complete, integrated cloud platform to accelerate customer adoption of advanced […]
CX NXT – the region’s biggest Customer Experience summit, brings together industry experts to explore how technology enables strategy and culture trends that align with new-age customer expectations. CX NXT 2023 will be held in the Kingdom of Saudi Arabia (KSA) as a two-day in-person event on March 14-15, 2023, with over 200 delegates scheduled […]
ToYou launches ToYou Pay Later powered by Tabby, unlocking new potential for the platform and its users Saudi Arabia’s delivery super app, ToYou, has joined forces with the shopping and payments app, Tabby, to launch ToYou Pay Later powered by Tabby. The innovative new service is set to catapult customer experience to new levels and […]
International customer experience keynote speaker Dan Gingiss has a bone to pick with anyone who refers to customer experience as a soft skill. It is no longer a nice-to-have – it’s a must-have. “It is as important as your finance team, legal team, or anything that is a hard skill. And the reason is that […]
It’s no surprise that when consumer money and time are stretched thin, they are more likely to re-evaluate their spending habits and approach purchasing decisions with more scrutiny. The brands able to offer an easy, convenient, and meaningful experience – on top of a great product and good value – stand the best chance of […]
CX NXT’s UAE edition will take place on November 16 and 17, 2022 at Address Marina in Dubai. The summit will cover a wide range of topics, including customer experience, customer service and loyalty, digital transformation, customer insights, UX and analytics, contact centres, service design and CRM. Here are some session we highly recommend; CX […]
Vibha Thusu, Global Head of Marketing and Communications at HIMEL, speaks about differential points in the customer journey for her brand HIMEL. Various dimensions of the customer base for HIMEL, comprising electricians, contractors, or original equipment manufacturers are still on the periphery of engagement on digital channels. Thusu is a strategic marketing communications leader, passionate […]
Veriff, a global identity verification provider, announced a partnership with the guest messaging platform Akia. By partnering with Veriff, Akia can take the safety and security of property owners to a new level through verifying guests’ identities within seconds while offering a seamless customer experience. Akia’s platform specializes in offering thoughtful guest experiences through automating […]
