Many companies lack a clear CX vision and strategy that encompasses their current situation and desired goals while considering the perspectives of customers, employees, and the business itself. Swinscoe believes he has the perfect solution.
AI is reshaping online experiences for entrepreneurs, levelling the playing field, and unlocking infinite possibilities. Learn about Shopify's latest AI-enabled features and how they empower businesses to thrive in the dynamic world of ecommerce.
The customer success function is the leading indicator of what a company can expect to face in the market among its competitors, prospective customers, and partners.
Brands are moving from pureplay to phygital offerings to capture wider audiences and enhance their purchasing experience
Why prioritising human-centric interactions is essential for businesses striving to meet evolving customer expectations.
Increasingly becoming the definition of convenience, social media is a trend to stay for the foreseeable future. With its expanding space in our lives, it is now a platform for customers to talk about brand experiences with the world. Brands that don’t enable a seamless social media customer service strategy are bound to see the consequences.
How a Middle Eastern telecommunications company revolutionised its customer experience management with Sprinklr, an AI-powered solution.
As the amount of digital customer data continues to explode, being able to listen, analyse and act on feedback across touchpoints will be critical for brand success. How can the function align people, processes and a unified view of the customer?
Love it or hate it, the future of contact centres rests on AI. From NLP and data analytics to predictive analytics and speech recognition, technology and agents will work in tandem to revolutionise the concept of customer service.
How AI-driven data analysis transforms customer churn management. Michael Amori, CEO of Virtualitics, shares insights, predicts churn and proactively intervenes with tailored strategies for improved customer retention.
