If one of our products is rated below three on five, the item is withdrawn from sale to make improvements. James Fernandez, Performance Marketing Leader at Decathlon Indonesia speaks about how to make customer feedback count.
Around 83% of categories in KSA and 74% of categories in the UAE show price increases, impacting consumer buying behaviour.
As businesses navigate a landscape shaped by shifting paradigms of innovation and consumer expectations, the traditional yardsticks for measuring satisfaction may seem outdated and insufficient.
The increase in app spends indicates the rising maturity of consumers in India. So, what’s next?
From embracing omnichannel approaches to refining customer journeys, conversational AI is transforming the landscape of CX. According to Infobip, 90% of support messages are sent over the chat app.
Customers want self service, remote interaction and salespeople want to be empowered to convert prospects at speed and scale to help their organisation compete in a digital economy. CPQ was designed for all this. Businesses are poised to benefit significantly from introducing CPQ to their technology mix.
Developing explainable AI models is crucial for maintaining trust and accountability, says Dr Jelena Janjusevic. AI models, which are seen as "black boxes," lack transparency, which is a big challenge in banking, where decisions must be explained to customers and regulators.
The customer’s definition of service has changed – it is no longer only about being fast, efficient or convenient, but about how good the bank is in supporting the customer during challenging times like complexity and inflation.
By investing in scalable delivery solutions, businesses can improve their delivery speed, efficiency, and customer service, ultimately leading to increased sales.
Customer-centricity and improved tech stack were top priorities across various regions in South Africa. Explore these news announcements that are shaping the future of CX in South Africa.
