customer service

The book introduces customer service leaders to a simple framework that cultivates loyalty through engaging, tailor-made customer experiences.

In the electronics industry, customer expectations evolve rapidly. Staying attuned to these changes, especially in a diverse and dynamic market like Turkey is a significant challenge, says Erbil Topgül, Director of Customer Service at Samsung Türkiye.

MGM Bosco Logistics is deploying Blue Yonder Warehouse Management solution, positively impacting customer service and operations.

While delivery demands are increasing, Lion Parcel also sees the urge for fast and personalised customer service.

Infosys helped Proximus to standardise its existing processes on the ServiceNow platform and transform its customer service management (CSM) operations.

Era AI delivers customer service automation, reduces costs for organisations by 40%, increases the speed and accuracy of enquiry handling, and enhances customer satisfaction at an average rate of 92%.

AD Gaming has a long-term plan to train the next generation of gaming industry professionals whilst also supporting local studios on their mission to create great games.

Powered entirely by renewable energy, this 5G site represents the convergence of sustainability and cutting-edge wireless technology. Massive MIMO technology, the cornerstone of 5G, improves capacity, coverage and user experience. 

The collaboration has allowed Motorola an array of functionalities for its customers, such as affordability schemes, free delivery, log-in via email OTP, and payment on delivery.

Tap & Go users can enjoy the new overseas payment experience while local merchants can accept PromptPay payments2 from Thai tourists via FPS.