customer service

Ada’s customers with top performing AI Agents are resolving over 80% of their customer service inquiries across multiple channels and in dozens of languages.

Half (48%) of consumers say they do not trust information provided by AI-powered customer service bots.

The interactive instant messaging features of platforms like WhatsApp are transformative. The capabilities enable seamless, bi-directional experiences, enhancing customer interactions and reducing friction.

The book introduces customer service leaders to a simple framework that cultivates loyalty through engaging, tailor-made customer experiences.

In the electronics industry, customer expectations evolve rapidly. Staying attuned to these changes, especially in a diverse and dynamic market like Turkey is a significant challenge, says Erbil Topgül, Director of Customer Service at Samsung Türkiye.

MGM Bosco Logistics is deploying Blue Yonder Warehouse Management solution, positively impacting customer service and operations.

While delivery demands are increasing, Lion Parcel also sees the urge for fast and personalised customer service.

Infosys helped Proximus to standardise its existing processes on the ServiceNow platform and transform its customer service management (CSM) operations.

Era AI delivers customer service automation, reduces costs for organisations by 40%, increases the speed and accuracy of enquiry handling, and enhances customer satisfaction at an average rate of 92%.

AD Gaming has a long-term plan to train the next generation of gaming industry professionals whilst also supporting local studios on their mission to create great games.