customer service

The 2025 LEAP tech conference set a new record with over $42.4B in investments, driving advancements in AI, data centres, and digital infrastructure.

Glia unifies voice and digital interactions, enhancing FCCI’s claims and billing teams' efficiency and customer experience.

Grocery TV will connect Hy-Vee's screens to The Trade Desk, enabling Hy-Vee's retail media network to manage their off-site and in-store campaigns.

Ada’s customers with top performing AI Agents are resolving over 80% of their customer service inquiries across multiple channels and in dozens of languages.

Half (48%) of consumers say they do not trust information provided by AI-powered customer service bots.

The interactive instant messaging features of platforms like WhatsApp are transformative. The capabilities enable seamless, bi-directional experiences, enhancing customer interactions and reducing friction.

The book introduces customer service leaders to a simple framework that cultivates loyalty through engaging, tailor-made customer experiences.

In the electronics industry, customer expectations evolve rapidly. Staying attuned to these changes, especially in a diverse and dynamic market like Turkey is a significant challenge, says Erbil Topgül, Director of Customer Service at Samsung Türkiye.

MGM Bosco Logistics is deploying Blue Yonder Warehouse Management solution, positively impacting customer service and operations.

While delivery demands are increasing, Lion Parcel also sees the urge for fast and personalised customer service.