customer service

AD Gaming has a long-term plan to train the next generation of gaming industry professionals whilst also supporting local studios on their mission to create great games.

Powered entirely by renewable energy, this 5G site represents the convergence of sustainability and cutting-edge wireless technology. Massive MIMO technology, the cornerstone of 5G, improves capacity, coverage and user experience. 

The collaboration has allowed Motorola an array of functionalities for its customers, such as affordability schemes, free delivery, log-in via email OTP, and payment on delivery.

Tap & Go users can enjoy the new overseas payment experience while local merchants can accept PromptPay payments2 from Thai tourists via FPS.

The partnership will leverage Mastercard's expertise in payment technology to enhance Pluto's existing suite of solutions.

Features include hyper-personalised interactions that go beyond standard answers with hyper-personalised conversations.

Sentiment is a complex topic, and should be handled that way, says Haitham ElKhatib, Senior Vice President of Growth Markets at Sprinklr. It will help you understand not only the nature of the challenge but also the customer you have in front of you.

As the amount of digital customer data continues to explode, being able to listen, analyse and act on feedback across touchpoints will be critical for brand success. How can the function align people, processes and a unified view of the customer?

Love it or hate it, the future of contact centres rests on AI. From NLP and data analytics to predictive analytics and speech recognition, technology and agents will work in tandem to revolutionise the concept of customer service.

Martechvibe presents a special spotlight on unified customer experience, powered by Sprinklr, the unified-CXM platform.