customer service

The collaboration has allowed Motorola an array of functionalities for its customers, such as affordability schemes, free delivery, log-in via email OTP, and payment on delivery.

Tap & Go users can enjoy the new overseas payment experience while local merchants can accept PromptPay payments2 from Thai tourists via FPS.

The partnership will leverage Mastercard's expertise in payment technology to enhance Pluto's existing suite of solutions.

Features include hyper-personalised interactions that go beyond standard answers with hyper-personalised conversations.

Sentiment is a complex topic, and should be handled that way, says Haitham ElKhatib, Senior Vice President of Growth Markets at Sprinklr. It will help you understand not only the nature of the challenge but also the customer you have in front of you.

As the amount of digital customer data continues to explode, being able to listen, analyse and act on feedback across touchpoints will be critical for brand success. How can the function align people, processes and a unified view of the customer?

Love it or hate it, the future of contact centres rests on AI. From NLP and data analytics to predictive analytics and speech recognition, technology and agents will work in tandem to revolutionise the concept of customer service.

Martechvibe presents a special spotlight on unified customer experience, powered by Sprinklr, the unified-CXM platform.

More and more customers are looking for digital and self-service options. Our customer experience research finds that 41% of customers prefer digital first and the phone second.

Simplr can now fully automate level-two complex inquiries and those that provide upsell and cross-sell opportunities.