customer service

New AI-powered Data Explorer turns CX reporting into a live conversation, giving leaders instant explanations and recommended next steps instead of static dashboards.

The Built on Databricks solution brings together Talkdesk’s Customer Experience Automation platform and the Databricks Data Intelligence Platform, creating a unified experience that empowers Talkdesk’s AI solutions.

Together, Saison Technology International and Vectara will go to market, combining Saison Technology’s essential data integration capabilities and expertise with Vectara’s conversational AI platform.

Agora’s conversational AI agents use real-time communication (RTC) infrastructure to deliver natural, low-latency interactions with intelligent handling, even in noisy or low-bandwidth environments.

Agentic AI is redefining customer support by delivering personalised, reliable experiences at scale—building loyalty through speed, memory, and meaningful interactions.

AI is reshaping the future of customer service, no doubt. Explore five key applications making support faster, smarter, and more human.

As AI becomes central to omnichannel engagement, businesses must navigate complex ethical issues to uphold trust and integrity.

Monks has an established footprint across the APAC region and deep data and marketing advisory and implementation capabilities.

AI manages call flow efficiently, ensuring agents spend more time talking to engaged leads.

The report discusses the attitudes and expectations towards AI in the customer service industry that are impacting business decisions.