customer service

Through integrations with any third-party customer service agent, shoppers can even ask questions related to orders and returns directly in the search bar.

New release by Sprinklr focuses on turning customer signals into decisions and outcomes across marketing, service, and voice of the customer.

Custom Skills lets brands define their own logic in plain language, build skills from scratch, customise how existing ones behave, and connect them to any system in their tech stack.

Agentic AI is redefining customer support by delivering personalised, reliable experiences at scale—building loyalty through speed, memory, and meaningful interactions.

AI is reshaping the future of customer service, no doubt. Explore five key applications making support faster, smarter, and more human.

The report discusses the attitudes and expectations towards AI in the customer service industry that are impacting business decisions.

Simplr can now fully automate level-two complex inquiries and those that provide upsell and cross-sell opportunities.

WFM Adapter for Microsoft Dynamics 365 Customer Service includes historical and real-time adherence data for voice, chat, and SMS interactions. TTEC Digital has introduced Workforce Management (WFM) Adapter for Microsoft Dynamics 365 Customer Service, providing real-time visibility into workforce performance through Microsoft’s digital contact centre platform. The WFM Adapter for Microsoft Dynamics 365 Customer Service […]

Learn how AI and automation transform customer service, improve agent productivity, reduce support volume, and increase customer happiness.

Nakul Laad, Head of Community Operations at Dunzo, an India-based quick commerce player, explains how the team uses automation and AI to tackle customer service challenges in an industry built on speedy service   In the delivery industry, one of the primary factors for keeping the customer satisfied is enabling and maintaining a seamless conversational strategy.   […]