customer service

New release by Sprinklr focuses on turning customer signals into decisions and outcomes across marketing, service, and voice of the customer.

Custom Skills lets brands define their own logic in plain language, build skills from scratch, customise how existing ones behave, and connect them to any system in their tech stack.

Agentic AI is redefining customer support by delivering personalised, reliable experiences at scale—building loyalty through speed, memory, and meaningful interactions.

AI is reshaping the future of customer service, no doubt. Explore five key applications making support faster, smarter, and more human.

Simplr can now fully automate level-two complex inquiries and those that provide upsell and cross-sell opportunities.

WFM Adapter for Microsoft Dynamics 365 Customer Service includes historical and real-time adherence data for voice, chat, and SMS interactions. TTEC Digital has introduced Workforce Management (WFM) Adapter for Microsoft Dynamics 365 Customer Service, providing real-time visibility into workforce performance through Microsoft’s digital contact centre platform. The WFM Adapter for Microsoft Dynamics 365 Customer Service […]

Learn how AI and automation transform customer service, improve agent productivity, reduce support volume, and increase customer happiness.

Nakul Laad, Head of Community Operations at Dunzo, an India-based quick commerce player, explains how the team uses automation and AI to tackle customer service challenges in an industry built on speedy service   In the delivery industry, one of the primary factors for keeping the customer satisfied is enabling and maintaining a seamless conversational strategy.   […]

A hefty majority, 80 per cent, of consumers report higher frustration levels when it comes to using customer service chatbots, while 72 per cent stated using a chatbot for customer service was a waste of time. Those are top findings from a Uject Inc. research report that polled nearly 1,700 consumers over the past 12 […]

Boost.ai, a cloud-based provider of conversational artificial intelligence (CAI) at scale, announced a new strategic partnership with CallMiner, a provider of conversation intelligence that drives improved customer experiences and business outcomes. CallMiner empowers businesses to capture and analyse text and voice-based interactions, and paired with Boost.ai, organisations can glean valuable insights from every single customer […]