CommBox Launches Era AI to Automate Customer Service
Era AI delivers customer service automation, reduces costs for organisations by 40%, increases the speed and accuracy of enquiry handling, and enhances customer satisfaction at an average rate of 92%.
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CommBox, an AI-powered customer communications company, launched its new generative AI solution, Era AI, specifically designed for medium to large businesses across a range of industries including healthcare, banking, retail, telecommunications and insurance.
Era AI’s functionality scans enterprise knowledge sources and, in just seconds, provides customers with accurate, highly personalised information through the digital messaging channel of their choice.
“2024 will be a transformative year for customer service, as businesses are finally able to easily integrate AI to drive huge savings across their customer operations. It may seem simple on paper, but going from solely reliant on humans to 80% automation and 20% human is a huge transformation the majority of brands are still trying to navigate,” said Dvir Hoffman, Chief Product Officer at CommBox.
Era AI delivers customer service automation, reduces costs for organisations, and dramatically increases the speed and accuracy of enquiry handling, further increasing customer satisfaction at an average rate of 92%.
Central to this is Era AI’s ability to analyse a brand’s entire resource base, such as support articles, help and knowledge centres, and website content. Furthermore, it couples these datasets with a contextual decision path technology that is reflective of how conversations between humans take place.
Era AI also empowers anyone to build intelligent AI-powered chatbots with no coding Expertise. Its robust capabilities allow for advanced customisation features such as advanced sentiment analysis, tone standardisation, and a lot more features. This is a huge driver of efficiency, leading to a 75% decrease in time taken to onboard agents for businesses.
Yaniv Hakim, CEO and co-founder of CommBox, said, “In the modern business landscape, expensive contact centre models and ineffective chatbots are relics of the past. I’ve seen firsthand how these outdated legacy systems leave customers frustrated and hinder business growth. That’s why we’ve developed Era AI, a revolutionary solution that empowers brands to modernise their customer engagement strategies and unlock the untapped potential of artificial intelligence. Era AI is the key to delivering seamless, personalised, and delightful customer experiences that drive lasting customer loyalty.”
Era AI delivers for brands that are seeking to reduce call workload and increase revenue by offering customers 24/7 digital channel availability and self-service options, contributing to an overall 40% reduction in customer service costs.
