MGM Bosco Logistics Improves Customer Service With Blue Yonder

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MGM Bosco Logistics, a provider of cold chain logistics, has deployed the Blue Yonder Warehouse Management solution to support a more efficient and customer-oriented supply chain. The project was supported by SGV Consulting, a Blue Yonder partner for Indonesia.

MGM Bosco Logistics is a logistics service provider in Indonesia’s rapidly expanding cold chain supply market. With a broad network of cutting-edge facilities, the company is dedicated to serving its customers, who consist of global leaders in the Consumer Goods industry. 

Technology plays a crucial role in MGM Bosco Logistics operations, and the company sought a scalable solution to support its customer-driven strategy. With a focus on innovation in warehousing operations, the company aimed to enhance its business capabilities.

MGM Bosco Logistics selected Blue Yonder based on the solid references and proven functionality of the warehouse management solution, which effectively meets its customers’ demands and enables efficient operations with improved workflow visibility.

With Blue Yonder, MGM Bosco Logistics can:

• Leverage integrated real-time inbound and outbound execution processes to optimise customer service.
• Enable a digital environment that optimises every operational step, ensuring accuracy, compliance, and desired service levels.
• Achieve faster time-to-value with implementation templates it can use with its customers that allow for quick roll outs of services, simplified process changes, improved onboarding, and fast implementations, allowing agile scaling across various operations and needs with great flexibility.
• Address specific needs of its customers, such as the use of the catch weight feature in inbound activities.
• Align the company’s vision for long-term business system operations.
• Leverage a warehouse management solution that supports the company’s future growth.

“MGM Bosco Logistics serves a diverse range of clients, each with unique requirements for handling their products in our cold storage facility. Our customers not only expect their products to be safe but also demand real-time, accurate insights and data. By leveraging Blue Yonder, we have optimised our business processes, transitioned to digital operations, reduced manual workloads, and facilitated the generation of daily reports,” said M Shah Durani R.Razak, Operational & Commercial Director, MGM Bosco Logistics.

The storage and handling of perishable products in cold chain warehousing processes require specific attention to environmental conditions. Blue Yonder Warehouse Management solution enables MGM Bosco Logistics to fully digitise its warehouses, optimising operations and ensuring the highest level of customer service throughout the entire cold chain execution process. This helps to reduce food waste caused by spoilage, positively impacting sustainability.