Cognigy Unveils Knowledge AI For Customer Service

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Cognigy launched Cognigy Knowledge AI, a generative artificial intelligence solution for knowledge search and retrieval in the contact centre.

Cognigy Knowledge AI fuses large language models and advanced vector search technology and integrates generative question answering, enterprise knowledge, and hyper-personalised interactions. Features include the following:

• Generative Q&A on Autopilot, to automate Q&A query resolution and allow customers to find the information they need. It works with diverse knowledge sources to extract and summarise the most accurate answer to every customer question.
• Hyper-Personalised Interactions that go beyond standard answers with hyper-personalised conversations. Seamless CRM integration means that Cognigy’s AI agents can tailor retrieved information to each customer journey.
• Transaction-Ready for customers to accomplish their goals in a single interaction through deep back-end integrations.
• Agents’ Knowledge Shortcut for surfacing the most relevant, concise information across internal documents.
• Elevate Enterprise Efficiency: by eliminating manual creation and maintenance of FAQ sets. Users simply upload documents, such as PDF files, or connect to enterprise knowledge sources.

“Cognigy Knowledge AI is enterprise-class, safe, and secure generative AI-powered knowledge search and retrieval. As market leaders in transforming customer service and agent support, we continue to enhance our offerings with the latest AI innovations with the intentions of making technology easy to use and empowering businesses to provide unparalleled service experiences,” said Philipp Heltewig, CEO and co-founder of Cognigy, in a statement.