Proximus Partners with Infosys for Customer Service Revamp

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Infosys, a next-generation digital services and consulting company, announced a collaboration with Proximus, Belgium’s digital services and communications solutions provider, on the ServiceNow platform.

Antonietta Mastroianni, Chief Digital and IT Officer, Proximus, said, “Our collaboration with Infosys marks a transformative leap in reshaping the telecom realm. Infosys’ technical expertise in transforming legacy environments with the ServiceNow platform makes it an ideal choice for collaboration. Together, we will continue to revolutionise service delivery and provide enhanced customer experience.”

Rohit Batra, General Manager and Vice President, Telecommunications, Media & Technology, ServiceNow, said, “We are delighted to be working with Infosys and Proximus to enable a simplified and standardised process transformation. Our capabilities, combined with our proven track record of delivering results with Infosys has enabled us to create a highly standardised system, elevate customer experience, streamline operations, and effectively manage costs across the vast landscape of the telecom industry.”

Upendra Kohli, Executive Vice President – Communication, Media & Entertainment (Americas & Europe), Infosys, said, “We are delighted to take our 25-year-long relationship with Proximus to the next level. A complete reassessment, powered by Infosys Cobalt, has enabled Proximus to accelerate its business value through better usability of the ServiceNow platform. It underscores our commitment to transform enterprises through efficient and cost-effective solutions. This offering marks a significant step in our dedication to redefining industry standards and delivering exceptional experiences.”

Infosys helped Proximus to standardise its existing processes on the ServiceNow platform and transform its customer service management (CSM) operations.