customer experience

Avaya’s product roadmap strategy focuses on the customer journey, ensuring delivery of innovative solutions like AI, automation, and analytics.

The interactive instant messaging features of platforms like WhatsApp are transformative. The capabilities enable seamless, bi-directional experiences, enhancing customer interactions and reducing friction.

Dr Melanie Van Rooy, CMO at Clicks Group discusses the CX challenges in the retail industry and how innovative strategies and emerging tech will create better shopping experiences.

Arcade allows consumers to define and share their design identity by creating their own AI-generated products across a variety of categories.

The Core collection is the first to leverage the new innovative platform Circle, which transforms the way the industry engages, shares, and builds relationships.

Adapting to changing consumer needs and using strategies like incentivising loyalty and personalizing experiences are crucial for retention.

HSBC’s collaboration with T1 exemplifies how the bank combines its accessible and innovative services with beyond banking experiences for its customers.

These evergreen methods boost customer satisfaction, encourage repeat visits, and build brand loyalty.

The customer’s definition of service has changed – it is no longer only about being fast, efficient or convenient, but about how good the bank is in supporting the customer during challenging times like complexity and inflation.

Through the Joint Venture Company, the five companies plan to develop LLMs specifically tailored to the needs of telcos.