customer experience

The primary reason consumers opt for delivery is convenience—42% of respondents prefer to focus on watching the game or socialising rather than preparing food.

This collaboration will enable businesses to create more personalised and seamless interactions, enhancing customer experience.

Glia unifies voice and digital interactions, enhancing FCCI’s claims and billing teams' efficiency and customer experience.

Grocery TV will connect Hy-Vee's screens to The Trade Desk, enabling Hy-Vee's retail media network to manage their off-site and in-store campaigns.

The CX Playbook introduces a unique visual framework where each ring represents a critical stage of CX strategy evolution.

The features within Bloomreach Discovery will help ecommerce companies deliver more personalised, revenue-driving CX in the holiday season.

Predictive analytics turns historical data and advanced algorithms into foresight. Here are 10 ways data forecasting can improve your business strategies.

The partnership for AI-driven marketing will provide a comprehensive, streamlined process for first-party data readiness, measurement, and activation.

The expanded collaboration will accelerate marketers’ time-to-value, digital cross-channel messages and no-code web and app experiences

AI has the potential to enhance or achieve strategic loyalty initiatives retailers have long sought—true one-to-one marketing and customer interactions, the genuine ability to influence purchasing decisions at the moment, and an effective lever for incremental spending.