Brad Cleveland, the author of Leading the Customer Experience: How to Chart a Course and Deliver Outstanding Results, believes organisations can win by putting themselves in their customers’ shoes. Martechvibe spoke exclusively to Cleveland, a global customer strategy and management expert and a sought-after consultant and speaker. Cleveland says while engaging with customers, organisations must […]
Vibha Thusu, Global Head of Marketing and Communications at HIMEL, speaks about differential points in the customer journey for her brand HIMEL. Various dimensions of the customer base for HIMEL, comprising electricians, contractors, or original equipment manufacturers are still on the periphery of engagement on digital channels. Thusu is a strategic marketing communications leader, passionate […]
Veriff, a global identity verification provider, announced a partnership with the guest messaging platform Akia. By partnering with Veriff, Akia can take the safety and security of property owners to a new level through verifying guests’ identities within seconds while offering a seamless customer experience. Akia’s platform specializes in offering thoughtful guest experiences through automating […]
Leo Dovbenko, CEO and Co-Founder at Yalla!Market shares the critical elements of CX and how Yalla!Market is achieving doorstep delivery of products all across UAE in 15 minutes flat. Leo Dovbenko has 15 years of experience in food tech, retail and HoReCa (hotel, restaurant, café) He has led 15 successful projects alongside three successful start-ups […]
The annual Customer Experience Awards have been announced to acknowledge the region’s stalwarts and enterprises enhancing customer experience through technology. Martechvibe recognises industry doyens and enterprises working to refine the customer experience in the region. Customer Experience leaders from the region will be celebrated for their work in CX and their contributions to the community. […]
Recommerce pioneer and leader FloorFound announced that direct-to-consumer outdoor furniture brand Neighbor is using the FloorFound platform to streamline returns, extending its commitment to a superior customer experience and recapturing revenue from its premium resold loungers, tables, and chairs. Through FloorFound, Neighbor is offering high-quality returned and open-box items at a discount through a branded […]
Sprinklr will enable Nakheel to unify its customer experience and marketing strategy across more than 50 social media accounts Sprinklr, the Unified-CXM platform for modern enterprises, announced that Nakheel, the property developer, is leveraging Sprinklr to unify its customer experience and marketing strategy across more than 50 social media accounts. “We are committed to getting […]
TDCX digital customer experience (CX) solutions provider for technology and blue-chip companies, has announced its entry into Türkiye to tap the growing local market. Singapore-headquartered TDCX provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, build customer loyalty, and protect online communities. TDCX’s Türkiye campus strengthens its network and capability […]
Faye, a software strategy, deployment, integrations, and management provider, has launched Zoom Meetings in Zendesk, enabling Zendesk Support users to schedule and launch Zoom meetings from within Zendesk. The application also automatically saves Zoom recordings, transcripts, and chat messages as internal notes directly within the Zendesk agent workspace. With Zoom Meetings in Zendesk, agents can […]
The timing couldn’t be better – the mobile operator leads by example while helping enterprises accelerate their digital transformation. In February this year, Zain KSA announced a partnership with Evolving Systems, a real-time digital engagement company. It was a strategic move towards delivering a key component of its new Loyalty offering – intelligence powered by […]
