customer experience

Arcade allows consumers to define and share their design identity by creating their own AI-generated products across a variety of categories.

The Core collection is the first to leverage the new innovative platform Circle, which transforms the way the industry engages, shares, and builds relationships.

Adapting to changing consumer needs and using strategies like incentivising loyalty and personalizing experiences are crucial for retention.

HSBC’s collaboration with T1 exemplifies how the bank combines its accessible and innovative services with beyond banking experiences for its customers.

These evergreen methods boost customer satisfaction, encourage repeat visits, and build brand loyalty.

The customer’s definition of service has changed – it is no longer only about being fast, efficient or convenient, but about how good the bank is in supporting the customer during challenging times like complexity and inflation.

Through the Joint Venture Company, the five companies plan to develop LLMs specifically tailored to the needs of telcos.

Customer-centricity and improved tech stack were top priorities across various regions in South Africa. Explore these news announcements that are shaping the future of CX in South Africa.

The collaboration aims to enhance the quality and delivery capacity of digital content, bringing better streaming experiences and faster data delivery to Turkcell’s customers. 

As part of the agreement, Orion will implement Temenos' cloud-based core banking platform into AGB's operations for personalised CX.