customer experience

Loomi Connect brings a brand’s ecommerce search intelligence directly into ChatGPT and other conversational AI platforms.

As AI reshapes marketing, leaders share their top priorities that will define success in 2026—from AI fluency and data foundations to trust, creativity, and simplified martech stacks.

The Marquee Awards will recognise brands and agencies that showcase excellence in strategy and technology implementation to deliver marketing impact. The gala award ceremony will take place on April 23rd, 2026, in Dubai.

As marketing technology stacks grow more complex, 2025 became the year consolidation turned strategic. From data intelligence to AI-driven personalisation, these acquisitions reshaped how enterprises think about scale, speed, and competitive advantage across the martech ecosystem.

Explore the marketing and CX experts featured on Martechvibe, offering actionable insights and guidance on 2025’s most impactful trends—from generative AI to sustainability and evolving customer expectations.

New AI-powered Data Explorer turns CX reporting into a live conversation, giving leaders instant explanations and recommended next steps instead of static dashboards.

Purpose-built AI platform Alchemer Pulse dramatically reduces feedback analysis time and quickly delivers measurable business outcomes.

Built on an “AI Agent x Human Agent” model, the LiveDesk platform helps enterprises manage multi-channel customer communication, improve service efficiency, and elevate the overall customer experience.

Successful change management isn’t about systems — it’s about people. Martechvibe spoke to enterprise leaders about driving this AI transformation by addressing resistance, embedding learning modules, and connecting each role to the bigger vision of customer experience so everyone wins.

The new MobiLytix platform introduces GenAI capabilities that significantly reduce manual interventions, empowering marketers to design smarter, faster, and higher engagement campaigns across customer journeys.