customer experience

AI Hub integrates advanced analytics, AI, and generative AI features within Infobip's Software-as-a-Service (SaaS) portfolio, enabling brands to enhance conversational customer journeys.

The partnership taps into the rapidly expanding global cashback market by driving innovation in the cashback and rewards space, further enhancing the shopping experience for users.

The latest deployment enables the company's omnichannel capabilities, allowing seamless customer support wherever their journey begins, promoting self-service options and increasing first-contact resolution.

The recently launched next-generation travel documentation and verification system supports contactless travel and enhances the passenger experience.

The collaboration demonstrates the company's vision to improve customer experience and maximise value for their customer base, enabling delivery of over 6,500 grocery essentials.

Martechvibe chatted with Singapore-based Sathya Anand, Digital Strategy Director at Iris, about how brands can create sustainable value for customers.

The collaboration will contribute to the digital innovation initiatives of Amazon UNIVERSITY Esports, ensuring that students have access to cutting-edge technology and resources to enhance their esports skills.

The move to join Afaq is the UAE Central Bank’s strategic objectives of shaping the future of the UAE’s financial technology and digitisation journey through supporting innovation and payment systems initiatives.

Nevixus will combine Tech Mahindra’s Business Process Services’ automation, analytics, and consulting with Eventus’ customer experience (CX) and transformation capabilities to offer customers a holistic digital transformation suite.

This holiday season, the relevance of Know Your Customer (KYC) extends beyond traditional sectors into Retail, ecommerce, Travel and hospitality. In a digital era marked by phygital experiences, brands must delve into deeper personalisation to stand out.