Artificial Intelligence

Considering human expertise and intentionality when making meaningful decisions, hybrid intelligence is changing the direction of the AI revolution.

Harvard Business School professor Gerald Zaltman says that 95 per cent of our purchase decision making takes place in the subconscious mind. It seems then that it’s a common misconception by most customers who believe that their buying decisions result from a well-thought-out rational analysis of available alternatives in the market.  If Zaltman is to […]

UJET, a contact centre platform provider, has launched a Certified Delivery Partner (CDP) Program to bring UJET and Google Cloud’s artificial intelligence-powered cloud contact centre solution to more customers across the globe. “Our recent partnership with Google Cloud on their end-to-end Contact Centre AI (CCAI) solution raises the stakes around how a modern contact centre […]

A behavioural approach to personalisation in marketing can be just what a brand needs to properly engage customers.

Contact centre artificial intelligence technology provider Observe.AI introduced Selective Redaction to block personally identifiable information (PII), payment card information (PCI), and other sensitive information from recorded customer conversations without sacrificing contextual information required for intelligent business decisions. Observe.AI’s Selective Redaction uses attention-based deep neural networks to selectively detect and redact relevant entities of customer information. […]

Second Nature is integrating its artificial intelligence-powered sales conversation simulations into Corporate Visions’ sales messaging certification and fluency coaching programs. The integration will enable Corporate Visions to provide an automated feedback and assessment program for commercial conversations. “It’s a perfect partnership,” said Second Nature CEO and Co-founder Ariel Hitron. “Corporate Visions helps companies develop new […]

Second Nature, providers of an artificial intelligence-powered sales coaching solution, launched as a company following a $12.5 million funding round. The company offers a software platform for immersive sales simulations in natural language with an AI-powered conversation partner called “Jenny.” Also Read: How Does CRM Differ From Marketing Automation? Powered by advanced AI and NLP, […]

Cloudapps, a provider of artificial intelligence-powered sales technology, has launched Sensai, a deep-learning AI sales predictions platform. Cloudapps Sensai is compatible with any CRM platform and helps sales teams optimise operations, inform sales insights, and predict deal outcomes. It offers a personalised sales process and flow created for every opportunity. The app also helps reps […]

Cantaloupe, a digital payments and software services company, has partnered with HIVERY, a data-science company that specialises in artificial intelligence to streamline category management for retailers in the consumer packaged goods (CPG) industry. As a result of the partnership, Enhance, an AI-based solution, will be available to Cantaloupe Seed customers through its integration with the […]

Aisera, provider of an artificial intelligence service management platform, has launched Ticket AI to automate and scale support organisations using existing ticketing systems. Ticket AI continuously learns to empower agents by recommending similar tickets or cases, knowledge articles, and next-best actions to speed the resolution process. Through a thorough analysis of live agent conversations, Ticket […]