Artificial Intelligence

Contact centre artificial intelligence technology provider Observe.AI introduced Selective Redaction to block personally identifiable information (PII), payment card information (PCI), and other sensitive information from recorded customer conversations without sacrificing contextual information required for intelligent business decisions. Observe.AI’s Selective Redaction uses attention-based deep neural networks to selectively detect and redact relevant entities of customer information. […]

Second Nature is integrating its artificial intelligence-powered sales conversation simulations into Corporate Visions’ sales messaging certification and fluency coaching programs. The integration will enable Corporate Visions to provide an automated feedback and assessment program for commercial conversations. “It’s a perfect partnership,” said Second Nature CEO and Co-founder Ariel Hitron. “Corporate Visions helps companies develop new […]

Second Nature, providers of an artificial intelligence-powered sales coaching solution, launched as a company following a $12.5 million funding round. The company offers a software platform for immersive sales simulations in natural language with an AI-powered conversation partner called “Jenny.” Also Read: How Does CRM Differ From Marketing Automation? Powered by advanced AI and NLP, […]

Cloudapps, a provider of artificial intelligence-powered sales technology, has launched Sensai, a deep-learning AI sales predictions platform. Cloudapps Sensai is compatible with any CRM platform and helps sales teams optimise operations, inform sales insights, and predict deal outcomes. It offers a personalised sales process and flow created for every opportunity. The app also helps reps […]

Cantaloupe, a digital payments and software services company, has partnered with HIVERY, a data-science company that specialises in artificial intelligence to streamline category management for retailers in the consumer packaged goods (CPG) industry. As a result of the partnership, Enhance, an AI-based solution, will be available to Cantaloupe Seed customers through its integration with the […]

Aisera, provider of an artificial intelligence service management platform, has launched Ticket AI to automate and scale support organisations using existing ticketing systems. Ticket AI continuously learns to empower agents by recommending similar tickets or cases, knowledge articles, and next-best actions to speed the resolution process. Through a thorough analysis of live agent conversations, Ticket […]

TLDR: Recommendation engines can help analyse and predict whether a particular user would prefer a product or not, based on the particular user’s profile and its historical information. Using ML algorithms, a recommendation engine has also proved to improve the business decision making processes and quality. Businesses now are seeking different ways to connect with […]

Banco Bilbao Vizcaya Argentaria (BBVA) and Accenture have signed a collaborative agreement that is focused on accelerating digital transformation and applying analytics and artificial intelligence (AI) to drive faster decision-making and enhance the customer service experience. As part of a 10-year agreement, Accenture will team with BBVA to improve the agility of its operations by […]

The European Commission has granted Microsoft unconditional antitrust approval for its $16 billion bid for artificial intelligence and speech technology company Nuance Communications. The deal is Microsoft’s second biggest after its $26.2 billion LinkedIn purchase in 2016, and would boost its presence in cloud services for healthcare. It has already received regulatory approval in the […]

Unbabel, providers of an artificial intelligence-powered language operations platform, has acquired Lingo24, enabling it to expand its offerings for marketing and customer service. Lingo24, a tech-enabled language service provider, will advance Unbabel’s vision of enabling businesses to execute on their unified language strategy. Lingo24 has strong expertise in translating content across multiple formats—from product descriptions […]