Majorel Acquires Findasense

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Acquisition supports Majorel’s strategy to further extend its Tech & Expert Services line of business, especially in CX transformation, and tap into new consumer markets.

Majorel, a customer experience (CX) solutions and services provider, has acquired Findasense, a CX design and creative services company.

The acquisition supports Majorel’s strategy to further extend its Tech & Expert Services line of business, especially in CX transformation, and tap into new consumer markets while further expanding its near- and offshore leverage.

“The acquisition of Findasense is the next logical step in creating an industry-leading portfolio of CX transformation services, spanning CX consulting, technology, and creative design services. I’m particularly delighted to welcome around 320 talented new team members to Majorel and further extend our global footprint and end-to-end CX capabilities,” Thomas Mackenbrock, CEO of Majorel, said in a statement.

“At Findasense, we have always been pioneers in digitisation and customer experience with solutions such as CX Hubs. Our next challenge is the global expansion of our services and methodologies. And what better way to do this than to join Majorel, a global leader in CX? Joining this family is the best news for our clients, partners, and everyone at Findasense,” Rafael Tamames and Tomy Lorsch, co-founders of Findasense, said in a joint statement.

Findasense provides CX analytics, experience consulting, touchpoint design, social media engagement, and digital marketing services, focusing on financial services, consumer packaged goods, technology, and telecommunications verticals