CX transformation

Don’t just ask customers, validate your findings by using AI across multiple sources to predict information before something terrible happens to your reputation. According to Dr Zuhair Khayyat, Chief Technology Officer at Lucidya, combining AI with other technologies like blockchain, AR, voice technology and IoT can help create the best customer experience analysis for any business.

Acquisition supports Majorel’s strategy to further extend its Tech & Expert Services line of business, especially in CX transformation, and tap into new consumer markets. Majorel, a customer experience (CX) solutions and services provider, has acquired Findasense, a CX design and creative services company. The acquisition supports Majorel’s strategy to further extend its Tech & […]