Partnering with Zendesk enables organisations to schedule field service visits, automate customer communication during the support lifecycle, and allow field technicians to operate more efficiently. Zuper, a solutions provider for field service organisations, has partnered with and received a financial investment from Zendesk to help midsized to large service organisations scale and improve customer experiences. […]
The new functionality enables users to improve the quality of text within their survey projects without having to leave the Sogolytics platform. Sogolytics, a provider of customer feedback and experience management solutions, has rolled out AI Text Assistant, a research platform powered by OpenAI. Building on recent developments like ChatGPT and other AI solutions, this […]
With ChatGPT’s natural language processing, users can generate emails, automate responses, and translate messages. iEnterprises, a provider of CRM and integration products, has integrated OpenAI’s ChatGPT with Gmail allowing the automation of responses to messages in Gmail. With ChatGPT’s natural language processing, users can generate emails, automate responses, translate messages, and soon create contacts using […]
AfterShip Personalisation supports more than a dozen recommendation types and includes several promotion tools, such as countdown timers, discount codes, and free shipping bars. AfterShip, provider of a customer experience platform for ecommerce, has launched Aftership Personalisation, an upsell and cross-sell solution for Shopify storefronts that provides onsite offers on the Product, Cart, Post-purchase, and […]
8×8 Intelligent Customer Assistant is a conversational AI solution that enables businesses to create self-service experiences across all channels. 8×8, a cloud communications platform provider, has launched 8×8 Intelligent Customer Assistant, 8×8 Supervisor Workspace for 8×8 Contact Centre, and a platform-wide integration with OpenAI. 8×8 is infusing deeper artificial intelligence, natural language understanding models, and […]
In case you missed it, here’s a look at the top headlines in the marketing and technology landscape. The news selected presents a snapshot of the evolving consumer terrain, how technology is being optimised to solve growing marketer challenges and significant drivers of customer experience trends. Uber Eats Officially Partners With First US Airport Uber […]
Through this program, travellers and airport workers can order ahead and skip the line at over 20 concessions locations within the airport. Uber Eats partnered with Tampa International Airport to offer online ordering from its concessions. TPA is Uber’s first official airport partner in the U.S., but Uber Eats previously tested this program at John […]
Marbyl analyses podcast content around topics and areas of interest, providing a deep learning analysis of every episode while unlocking the content for search. Tree Goat Media has launched Marbyl for search and discovery of podcasts and interesting moments within them. “Podcasting has picked up a lot of steam over the last decade, but the […]
Qualtrics introduced partnerships with Twilio, Five9, and Merkle. Qualtrics expanding partnership with Twilio, a customer engagement platform provider, led to a no-code connector that allows real-time data sharing between the Twilio Segment customer data platform and Qualtrics’ Experience iD (XiD). It offers a combined view of operational engagement data, like content engagement, purchases, user logins, […]
Seven out of ten consumers now identify shopping as their main reason for using AR, while 84% of consumers are interested in using AR to interact with a product before buying. Snap Inc. in partnership with PwC Middle East and Retail Leaders Circle (RLC) announced the launch of their latest white paper titled, ‘The shift […]
