LivePerson, Inc., a producer of conversational commerce and AI software, and Google Cloud announced a partnership that aims to improve contact centre worker productivity using artificial intelligence. LivePerson’s Conversational Cloud and Google Cloud Contact Centre AI’s Agent Assist are currently integrated. This should provide agents with real-time recommendations while they are working with customers. The […]
Amazon Payment Services (APS), the payments processing unit of the e-commerce giant, has partnered with insurer Zurich International Life to offer digital payments for Middle East customers. With the partnership, Zurich’s clients can now make e-payments for insurance premiums across all products in local currencies without incurring conversion fees. APS acts as the single point […]
Adobe announced the next generation of its Real-time Customer Data Platform (CDP), the only enterprise application architected from the ground up for first-party data-driven customer acquisition and engagement. Adobe Real-time CDP helps brands activate known and unknown customer data to manage the entire customer profile and journey seamlessly in one system, without the need for […]
Innov8tif Solutions has launched new applications on the Joget Marketplace to offer real-time and automated identity verification capabilities on the Joget open source no-code/low-code application platform. The Joget Marketplace enables customers, partners and third-party innovators to leverage new applications, plugins and solutions to address their digital transformation needs. The two new applications published by Innov8tif are EMAS™ e-KYC […]
Video CX Platform Hippo Video rolled out its latest feature based on HubSpot‘s custom workflow actions API so customers can efficiently automate across both platforms. This update comes as a response to the increased traction seen for Hippo Video among HubSpot’s users. Hippo Video is currently the only HubSpot integrated video platform covering user’s video […]
Events.com announced the launch of digital tools to help event planners create and manage hybrid virtual and live events within a mobile platform. As the event industry begins to re-engage in-person attendees after a year of virtual events, Events.com’s new features integrate with streaming platforms Clubhouse, Facebook, Twitter, YouTube, Vimeo, and Instagram; as well as wearable […]
The new avatar feature in MySize’s AI-driven sizing solution adds enhanced customer experience capabilities by letting users view how they would look in apparel they are browsing. MySize’s avatar solution mirrors online shoppers’ bodies for a virtual, gamified try-on experience. The technology leverages sensors already built into customers’ smartphones. Adding an avatar paired with MySize’s […]
Link in Bio tool Koji announced the launch of its newest feature, Billboards. The add-on offers ad units available to be purchased by advertisers who want to promote something on a Creator’s Link in Bio profile. Available now in the Koji Template Store, Billboards can be added to Koji Link in Bio profiles as an additional tool for Creators […]
Wix, a leading global SaaS platform to create, manage and grow an online presence announced the acquisition of Rise.ai, the gift card and customer re-engagement solution for online brands. The acquisition will extend the Wix eCommerce platform, providing a full solution for merchants to manage customer re-engagement activities aimed at increasing customer spending and repurchases, […]
Twitter has launched a new podcast that will provide new insight into how the company utilises user research and understanding to advance its systems, which could highlight some interesting use cases on Twitter data, and improve users’ platform understanding. Having a better understanding of how Twitter uses data insights to, say, improve its algorithm, and/or […]
