According to a study by IDC and Liferay, 60 per cent of insurers say attracting and retaining customers are their top priorities. Providing personalised experience to new digital customers is a must for any insurer to build loyalty and long-term relationships. Insurers are increasingly looking at technology to drive this growth strategy based on customer […]
TaTaTu launches to create the first sharing economy of data on their social media platform, available on desktop, Apple App Store and Android. The platform represents the future of social media by putting the power back in the hands of the people who use it. By rewarding the consumer for each of their online actions, […]
Edelman announced Kenana Dahlan as the new head of its Saudi Arabia business, strengthening its senior advisory offering in the Kingdom. Dahlan joins Edelman with a decade of experience working in strategic communications. Her previous roles include in-house positions at King Abdullah University of Science & Technology (KAUST), significant development projects, and experience counselling senior […]
Strategic partnership between Google and Salesforce will help marketers better understand their customers Salesforce, the leader in CRM, announced new innovations across Digital 360, helping companies go digital faster and deliver the next generation of marketing, commerce and digital experiences. Salesforce will debut these new technologies and more at the Connections event. With online sales […]
Cision announced its acquisition of digital consumer intelligence company Brandwatch. The deal pairs Cision’s long-time leadership in media intelligence with Brandwatch’s AI and machine learning technology and deep social listening. The day also marked the launch of a new embedded Brandwatch app on Cision’s platforms and enhanced social media analysis across its offerings. This features […]
Y Meadows, a technology company that creates solutions for customer support teams announced the launch of its AI customer service automation solution. Y Meadows leverages advanced Natural Language Processing (NLP) technology to provide service agents with faster and more accurate information in response to customer inquiries. The new AI solution can understand and classify written […]
Sports marketing and consultancy group Performance54 has added Roger Duthie, Anthony Banerjee and Tom Hogg to its team. Roger Duthie, formerly Global Head of Sponsorships at Emirates Airline, arrives at Performance54 as Chief Sponsorship Officer, while maintaining management of his own sports marketing consultancy in Dubai. During his nearly 20 years at Emirates Airline, Duthie […]
Technology services provider Enseo announced the availability of its live, virtual front desk agent tool, VERA (Video Enabled Remote Agent). Through the safety of a touchless screen, VERA enables any property to service its customers through a contact-free, personal, front desk experience. Based on enterprise-grade technology with world class security, VERA assists users with a […]
Bizconnect, a B2B search engine dedicated to connecting businesses and organisations worldwide, emerged from stealth mode with the official launch of the industry-first B2B search engine and community. Unlike other search engines including Google, Alibaba, Yahoo! and Bing, Bizconnect’s mission is to help B2B businesses, organisations, and professionals connect using a secure, verified search engine. […]
The brand refocuses on digitisation of customer service activities with the launch of Smart Care App that features regions first in-app paperless warranty support. Consumer electronics brand Panasonic hosted the first-ever online conference of its customer service division, defining a new digital future for the brand’s consumer division in the region. Staying in line with […]
