Enseo Launches Live, Virtual Front Desk Agent — VERA

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Technology services provider Enseo announced the availability of its live, virtual front desk agent tool, VERA (Video Enabled Remote Agent). Through the safety of a touchless screen, VERA enables any property to service its customers through a contact-free, personal, front desk experience.

Based on enterprise-grade technology with world class security, VERA assists users with a variety of face-to-face needs across the hospitality, senior living, education and healthcare sectors. Enseo’s latest service offering reimagines the in-person customer experience for a post-COVID world, making it possible for operators to maintain exceptional service by allowing users to be easily and safely assisted in interpersonal processes such as check-in.

“VERA is a very natural experience, while keeping both the user and the agent safe. For properties that may be struggling to bring back staff, Enseo’s contactless tech helps alleviate strained or limited staff by answering specific questions, supporting with check-in and check-out, assisting with room keys and more, and can even provide support for uncovered shifts,” Vanessa Ogle, CEO and Founder of Enseo Holdings. 

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As the world adjusts post COVID, guests are rapidly returning to hotels with revenge travel, visitors are back in senior living communities and hospitals, and students are filling schools. Unlike conventional kiosk technology that forces users into a rigid, pre-defined workflow with limited, pre-determined options, VERA connects each guest to a live agent for a completely unique experience, allowing properties to both maximise labor efficiency while the personality of staff shows through to users.

Creating a natural, welcoming experience was top priority in VERA’s development cycle. VERA is ADA compliant and includes accommodations for users with mobility limitations, hearing impairments and other disabilities. VERA can also be customised to match the brand look and feel of any property.