Zendesk will be acquired by an investor group led by Permira and Hellman & Friedman in an all-cash transaction valued at $10.2 billion. “This is the start of a new chapter for Zendesk with partners that are aligned with the strength of our agile products and talented team and are committed to providing the resources […]
Talkwalker, a consumer intelligence company, has made its Brand Love Benchmarking solution available to marketers. The solution for real-time quantifiable metrics across social, blogs, and forums, uses artificial intelligence to craft a Brand Love Score based on three core consumer drivers: passion, trust, and customer satisfaction. The solution, developed as the intelligence driver behind Talkwalker’s […]
Oracle introduced Oracle Utilities Agent Service, a cloud application specifically for utility customer service teams. Agent Service combines Fusion CX and utility applications to improve customer service while boosting sales. It brings billing, usage, and interaction history together in a single dashboard to provide agents a holistic view of each customer. Combined with new AI-powered […]
MNT-Halan, Egypt’s fintech player, announced the acquisition of Talabeyah — a B2B ecommerce platform that provides next-day delivery of FMCG supplies directly to small merchants, retailers, and soon consumers. MNT-Halan CEO Mounir Nakhla said: “the acquisition of Talabeyah is another step in our strategy of building a comprehensive digital ecosystem and is a perfect fit […]
Mastercard unveiled its first ever music album titled Priceless at the Cannes Lions Festival of Creativity. The album, available first on Spotify and then other streaming platforms, features 10 songs by 10 artists from around the globe. Each song incorporates the recognisable melody of Mastercard’s brand sound. To enhance its commitment to music fans and […]
talabat, the region’s local tech platform, recently announced the launch of tExpress in Jordan, an on-demand last-mile delivery service made possible by the company’s technological expertise and infrastructure. The new service will be made available to all businesses across the Kingdom. tExpress uses talabat’s tech, to build bridges between all members of the ecosystem and […]
NICE announced the launch of NICE Robotic Process Automation (RPA) version 7.7, extending the capabilities of NEVA (NICE Employee Virtual Attendant) for a more frictionless user experience. Three key innovative capabilities in the latest release include embedded on-screen web callouts for more seamless real-time agent guidance, an AI-powered business insights dashboard for accelerated and efficient […]
Shopify has announced a new piece of software for its platform specifically for B2B merchants. The new platform is available to Shopify Plus merchants directly in the Shopify admin, which is the same back office used to manage DTC stores. This will make it easier for merchants to access Shopify’s powerful customisation features and manage […]
Shopify has partnered with social media platform Twitter to launch Twitter Shopping as a social commerce strategy. The Canadian ecommerce giant has become Twitter’s first commerce partner as they launch the Twitter Shopping capability. Twitter Shopping will be broken down into two modules; Shop Spotlight and Twitter Shops. Spotlight will allow merchants to showcase up […]
Qualtrics and ServiceNow announced a new app to help improve employee and customer service experiences. Available now in the ServiceNow Store, the new Qualtrics Embedded Insights gives IT and customer service agents a unified view of employee and customer experience and operational data, enabling them to make more informed decisions and take immediate action to […]
