Autochek, the automotive technology company has announced the acquisition of KIFAL Auto, Morocco’s automotive technology startup, to drive its expansion into North Africa. This acquisition represents the first major expansion of a West Africa-based startup into North Africa and it will facilitate pan-African collaboration to drive innovation across the continent’s growing automotive market. KIFAL Auto […]
Tableau adds new capabilities to Tableau Cloud, its software-as-a-service (SaaS) analytics platform. The new features include simplified self-service tools like Data Stories, smart suggestions through Einstein Discovery, and collaboration tools to work on shared data models. Tableau Online is being rebranded as Tableau Cloud as of this week, with Tableau CEO Mark Nelson telling the […]
SupportLogic, a support experience platform provider, launched the SupportLogic SX platform and applications for solving critical issues facing support organisations. Users of Intelligent Case Assignment in SX Predict can access SupportLogic’s AI-powered agent recommendations by suitability to work on the case, search for specific agents, or route inquiries to different queues. The new SupportLogic SX […]
Replicant, a provider of contact centre automation, has launched Thinking Machine with expanded support across messaging and digital channels. It allows consumers to resolve their customer support issues over the phone, through chat, or SMS, and seamlessly switch between these channels if necessary. Replicant’s Thinking Machine leverages a shared intent library to resolve customer issues […]
Pegasystems introduced Always-On Insights, combining Pega Customer Decision Hub with Celebrus Customer Data Platform (CDP). Always-On Insights brings together Pega’s artificial intelligence-driven engagement engine to optimise each interaction with Celebrus’ CDP that captures and collects compliant first-party customer data in real-time across digital channels. With Always-On Insights, companies can eliminate their dependence on third-party cookies […]
Google has authorised use of Lotame’s Panorama ID within its supply-side platform (SSP). With these integrations and multiple data partners supporting the Panorama ID, Lotame extends its cookieless data connectivity capabilities for marketers and publishers to 41 SSPs, including OpenX, PubMatic, Sovrn, Smart AdServer, and Sharethrough. Launched in late 2020, Panorama ID is an identity […]
Fashinza, the AI-driven B2B marketplace and real-time global supply chain platform for fashion brands and retailers, announced a Series B funding round totalling $100 million. The round is led by Prosus Ventures (formerly known as Naspers Ventures) and Westbridge along with participation from existing investors Accel, Elevation, and DisruptAD. The round also saw participation from […]
Global air and travel services provider dnata has announced an expansion of its operations at Erbil in the Kurdistan region of Iraq. The company opened a new, advanced cool chain facility and a bus maintenance facility for its state-of-the-art bussing fleets at Erbil International Airport (EBL), which together represent a total investment of $3.5 million. […]
CXera, a firm focused on creating microsites that enable customer success, has released a Slack integration. From a Slack channel, users can create experience microsites in minutes via purpose-built templates designed for customer onboarding and renewals, new product launch events, problem resolution, and other use cases. Users also receive detailed analytics to understand each customer’s […]
Zoom Video Communications announced that it has entered into a definitive agreement to acquire Solvvy, a conversational AI and automation platform for customer support provider. Together, Zoom and Solvvy will offer elevated customer service experiences to a global enterprise base and work quickly to capitalise on new opportunities in contact centre and customer support. The […]
