Balto, a real-time guidance platform for contact centres, announced it is launching its suite of conversation excellence solutions on Talkdesk AppConnect. It empowers businesses to seamlessly combine real-time guidance, real-Time coaching, and real-time QA with their existing Talkdesk CX Cloud solution. “Talkdesk has built a top-tier marketplace for contact centres to find AI solutions that […]
Retail- growth SaaS startup, Gamiphy has raised $1.55 million in a Pre-Series A funding round led by Kuwait-based Al Muhallab VC with the participation of Jordan’s Innovative Startups and SMEs Fund (ISSF), Bank of Palestine, and a group of angel investors, in addition to funding from the Innovative Private Sector Development (IPSD) project. Gamiphy allows […]
Talkdesk, a cloud contact centre solutions provider, introduced Talkdesk Retail Experience Cloud, an artificial intelligence-powered customer service solution specifically made for retailers. Talkdesk Retail Experience Cloud unifies the customer journey across physical and digital channels. It includes the following: Pre-configured retail workflows and scripts; Retail-fluent, pre-trained AI; Proactive real-time reports, dashboards, and insights from the […]
Mastercard’s new Digital First Programme delivers an innovative and secure experience that makes it easier to pay and enjoy the card’s value in ways that matter personally. Backed by the speed and security of Mastercard’s global network – including the Mastercard Processing platform to enable instant issuance – the Digital First Programme offers consumers the […]
Lebanon-based super app toters, which has been operational in Iraq since 2019, has raised $18 million in a Series B round, led by the International Finance Corporation (IFC), the development arm of the World Bank Group, and March Holding as well as returning investor, B&Y Ventures, along with an undisclosed group of investors. Founded in […]
Vision-Box, a biometric recognition, digital identity, and seamless travel management provider, has unveiled its latest solution set to transform the travel experience: Seamless Kiosk – The New Generation of Biometric Technology. Seamless Kiosk has been developed to provide an exceptional user experience through its biometric and biographic capture performance, increasing the passenger handling process speed […]
Exo Travel Group, a destination management company, and Elaf Group, a hospitality, travel and tourism brand in Saudi Arabia, have signed an agreement to create a joint tourism venture in Saudi Arabia. The new company will offer bespoke travel programs showcasing Saudi Arabia’s little-seen natural, cultural and historical wonders in major destinations throughout the Kingdom […]
Egypt-based insurtech, Nice Deer, raised $1 million in a pre-seed funding round led by DisrupTech Ventures. Founded in 2022 and operating in Egypt, it aims to bridge the gap between health care providers, health insurance companies, and beneficiaries by facilitating insurance and repayment of insurance claims. Nice Deer is one of IT-Fusion’s sister companies, IT-Fusion […]
Aramex, a global provider of logistics and transportation solutions, has entered into an agreement to fully acquire Access USA Shipping (MyUS) for a cash purchase price of $265 million. The acquisition aligns with Aramex’s strategy to expand its cross-border operations and to capitalise on the attractive growth opportunities from a fast-growing $4 trillion global ecommerce […]
TCTx is the metaverse arm of Telephony Communication Technologies, one of the early adopters of Web 3.0 technologies in MENA where customers will be able to access a wide range of solutions in digital, blockchain, finTech, Xaas, ICT, mobility, telco, and managed services to improve efficiency, transformation and grow their businesses. TCTx is one of […]
