Sitecore, a provider of end-to-end digital experience software, has completely transitioned its core CMS solution, including personalisation and the content authoring experience, to a modern cloud architecture with the release of Sitecore Experience Manager (XM) Cloud. Sitecore XM Cloud will help companies with customer experiences, simplifying design and deployment and eliminating upgrades. With XM Cloud, […]
Medallia, a provider of customer and employee experience solutions, is acquiring Mindful, a callback automation solutions provider, from Alpine Investors, a private equity firm. Financial terms of the deal were not disclosed. Mindful’s patented technology enables customers to schedule a call when convenient for them, automates intelligent callbacks, transitions customers to other channels when needed, […]
Uberall, a global provider of hybrid customer experience (CX) solutions, announced a partnership with Amazon Alexa, helping brands and businesses increase visibility and connect with customers utilising the leading voice assistant device. This new deal gives Uberall clients a competitive edge by ensuring that the most comprehensive and up-to-date information about their business is available […]
Alexander Pershikov founder of one of the world’s most popular mobility marketplace – GetTransfer.com and founder of GetExperience.com believes the ‘metaverse’ is not some gamers fantasy, but very soon about to come reality. GetExperience.com is a platform that provides users who are getting ready for holiday, or even just exploring around town with adventures, and […]
Emirates and Air Canada announced the signing of a strategic partnership agreement that will create more options for customers when travelling on the carriers’ networks while also enhancing the customer experience throughout the journey. Emirates and Air Canada intend to establish a codeshare relationship later in 2022 that will offer enhanced consumer travel choices for […]
Al-Futtaim Group Real Estate has announced a partnership with Berlin-headquartered, TIER Mobility to operate e-bike micro-mobility services in Dubai Festival City. The partnership aims to make movement throughout the area seamless and affordable as well as provide a more environment-friendly method of transport to get around the destination and community. Dubai Festival City is a […]
NICE announced the Summer 2022 release of CXone, which adds new capabilities that enhance journey orchestration and complete performance, two vital components of a complete CXi offering. The new capabilities enrich digital experiences, simplify integration with customer environments and grow openness with mobile SDKs and integration options. With its new release, CXone is improving complete […]
AXES.ai has concluded a global strategic alliance with Hivestack, an independent programmatic digital out-of-home (DOOH) ad tech company. This partnership will enable AXES to connect the Hivestack supply-side platform (SSP) to the AXES omnichannel demand-side platform (DSP) to broadcast premium, programmatic DOOH cross-channel media campaigns on a global scale to the more than 25,000 AXES […]
Meta Platforms is modifying how users log onto its virtual reality headsets, backtracking on an earlier change to require accounts from the company’s flagship Facebook app on the devices while preserving links to social connections there. The company will roll out its new “Meta accounts” starting in August, Chief Executive Mark Zuckerberg said in a […]
Landmark Group, the UAE-based conglomerate behind shopping brands Splash, Home Centre and Max, has named a new CEO for its retail business. Kabir Lumba, who joined the company in 2004 and held several senior roles, will now oversee Landmark Retail and spearhead the company’s retail business growth in key markets in Middle East and Southeast […]
