Qualtrics and ServiceNow announced a new app to help improve employee and customer service experiences. Available now in the ServiceNow Store, the new Qualtrics Embedded Insights gives IT and customer service agents a unified view of employee and customer experience and operational data, enabling them to make more informed decisions and take immediate action to […]
Microsoft has expanded its operations in Qatar with the opening of a new Lusail City facility. It is the company’s fourth and largest in the country, part of a significant investment in Qatar which includes the soon to be launched Microsoft Cloud Datacenter Region. The launch of the new offices reinforces Microsoft’s commitment to establish […]
Careem, the region’s multi-service platform, announces the acquisition of MUNCH:ON in the UAE. Founded in 2016 by Mohammad Al Zaben, Dana Baki, and Awn Ali, MUNCH:ON is a subscription-based food delivery platform which connects customers to meals at a discount by tapping into an underutilised kitchen capacity and using scheduling, bundling and routing software. The […]
Jotform, an online forms solutions provider, and Loom, a video messaging and collaboration tools provider, have joined forces to streamline asynchronous communication and provide visual information with two Loom widgets on the Jotform platform. Both widgets, Loom Video Embed and Loom Video Recorder, enhance visual communication by adding a personal feel to Jotform’s form-filling process. […]
ASAPP launched AutoTranscribe, a real-time, speech-to-text transcription service for contact centres to provide deep insights into voice interactions. AutoTranscribe supports both live call streams and call recordings and automatically redacts personally identifiable information (PII) via web socket or API. Text of the conversation, with each utterance identified by agent or customer, is delivered via API […]
Salesforce at its World Tour NYC event introduced expanded financial services offerings built specifically for banking, wealth management, and insurance firms. Salesforce for Financial Services now offers more targeted automation and artificial intelligence-powered by Client 360, as well as Customer Data Platform, Intelligent Virtual Assistant, Intelligent Agent Desktop, Customer Service Coordination, and Analytics for Financial […]
Algonomy, a provider of customer engagement, merchandising, and supply chain planning solutions, launched several artificial intelligence-powered solutions as part of its mid-year release for 2022. This release is aimed at helping companies increase customer conversion rates and lifetime value while growing the bottom line by controlling cost and revenue leakage. Algonomy latest release includes its […]
About two in five (46 per cent) small and medium-sized businesses (SMEs) in Eastern Europe, Middle East and Africa (EEMEA) are now earning more money than before the pandemic, driven by digital growth and international sales opportunities, says a study. Data from Mastercard’s 2022 Borderless Payments Report has revealed that seven in ten (71 per […]
Cairo Amman Bank has penned an exclusive cooperation agreement with Network International Jordan to provide the bank with a variety of card and digital payment products. Upon the agreement, the two entities will secure various card issuance-related digital services to meet the needs of the bank’s clients, according to a recent press release. Amjad Al […]
MNT-Halan, Egypt’s leading fintech player, announced the acquisition of Talabeyah, a B2B ecommerce platform that offers FMCG supplies directly to small merchants, retailers, and soon, consumers, meeting all their requirements with next-day delivery. As a result of this transaction, MNT-Halan will be disrupting the current multi-layered and fragmented FMCG supply chain model and empowering small […]
