Meta recently held its inaugural Meta Commerce Day for Europe, the Middle East, and Africa (EMEA), a virtual event to help businesses learn how to tap the opportunities of discovery commerce. In a video as part of Meta’s blog post, Laurent Solly, Meta’s vice president of southern Europe, pointed to the potential of social commerce […]
Level AI, the customer service intelligence platform, launched a new agent screen recording and monitoring product. The company’s latest feature will enable contact centre teams to improve support quality, agent learning and coaching by monitoring and gaining further insights into their agents’ behaviour. Level AI has been working to place cutting-edge AI and machine learning […]
Deloitte Digital launched TrueServe, an integrated suite of contact centre technologies built with industry-specific insights and accelerators. TrueServe is a cloud-based, artificial intelligence (AI)-powered, and analytics-driven contact centre solution. It gets customers into the right channel based on their needs and provides dynamic operational and strategic insights through built-in capabilities like sentiment and customer behaviour […]
The Saudi-based ecommerce shipping platform, Torod announced the closing of its Seed round at SAR 5 million ($1.33 million), led by IMPACT46 with the participation of local investors including Hala Venture & Seedra Venture. Founded in early 2022 by Faisal Almaklas and Ammar Almaatouq, bringing together deep expertise in e-commerce & logistics spaces, enabling fast […]
World’s largest retailer and America’s #1 TV streaming platform team up to create the simplest checkout experience on TV Walmart and Roku announced a first-of-its-kind partnership to make TV streaming the next ecommerce shopping destination. Walmart will be the exclusive retailer to enable streamers to purchase featured products fulfilled by Walmart directly on Roku, America’s […]
Leading companies are committed to improving fairness in marketing campaigns. The initiative, announced at the Cannes Lions International Festival of Creativity 2022, brought together agencies, brands, and other leaders to generate awareness and take action toward mitigating bias in advertising technology. Committing organisations include IBM, Delta Air Lines, WPP, Mindshare, 4A’s, IAB and the Ad […]
Meta has named the social marketing software Dush Hudson among the first integration partners to unlock the ability for businesses to tag content with products on Instagram. In the rapidly-growing world of social commerce, product tags are a fundamental tool for Instagram Shopping businesses to make their content shoppable. “As social platforms become an increasingly […]
New and expanded features include call and screen recording, video playback, after-work automation and quality forms to complement automated scoring CallMiner, a provider of conversation intelligence to drive business improvement, announced new and expanded workforce intelligence capabilities to help organisations improve the performance and experience of contact centre and customer service agents, aimed at driving […]
In partnership with Tiffany and Co., Snap AR is bringing 185 years of the House of Tiffany and the launch of its exhibition, Vision & Virtuosity, at Saatchi Gallery in London, into a new dimension. The exterior of Saatchi Gallery is transformed into a Tiffany jewel using Snap’s Custom Landmarker technology, announced earlier this year […]
Validity, a provider of data quality and email marketing solutions, introduced MailCharts SMS, a solution that powers text messaging campaign planning for ecommerce marketing teams With MailCharts SMS, Validity hopes to empower marketers with deep insight into companies’ email marketing strategies. While MailCharts has traditionally been geared toward email marketing, the latest innovation broadens this […]
