News

LivePerson, a provider of customer engagement solutions, has launched Contact Centre Conversation Mining, a solution for tracking, measuring, and optimising customer experiences, powered by the Celonis Execution Management System. Contact Centre Conversation Mining helps companies transform conversational analytics into intelligent action. It combines process and conversational data from voice and digital interactions. With Contact Centre […]

IFZA Dubai, the UAE’s international Free Zone, has entered into a partnership agreement with the Commercial Bank of Dubai (CBD) to provide IFZA Free Zone companies with quick and convenient access to banking services and financial solutions. Through this partnership, IFZA Free Zone companies will be able to conveniently and efficiently open special corporate bank […]

Ericsson has completed its acquisition of Vonage Holdings, bringing to Ericsson the building blocks to offer a full suite of cloud-based communications, contact centre, and unified communications platforms. To accelerate growth in Vonage’s UCaaS and CCaaS solutions, Ericsson intends to increase R&D investments and offer these solutions to communications services providers. Ericsson will also complement […]

Cartona, a B2B platform based in Egypt, has closed its $12 million Series A fundraise led by Silicon Badia – the venture capital firm investing in global technology entrepreneurs. Founded in 2019, Cartona is digitising the traditional trade market in Egypt, including mom-and-pop stores, FMCG producers, wholesalers, and distributors. The startup embraces a cashless society […]

The National Bank of Bahrain (NBB) and global technology company Mastercard have announced a strategic seven-year partnership to elevate their existing offerings. It providea NBB’s customers a differentiated, digital-first experience with value-added benefits. The partnership signing took place during Mastercard’s MENA Executive Council’s inaugural event that was held in Paris, France. The collaboration and consultancy […]

Qstay Hospitality Technologies , a Dubai DIFC-based next-generation hospitality company announced that they have recently closed on a seed round of $6.5 million. Funding was a mix of debt and equity. Qstay’s founder and CO-CEO Artur Khayrullin said that the capital will be used to “accelerate the amazing growth we’ve seen so far,” The concept […]

Targetspot, a global player in adtech and digital audio monetisation, announced an agreement with ShowHeroes, an independent video solutions provider. The agreement gives Targetspot exclusive access to billions of monthly audio ad impressions from premium publishers and platforms such as Der Spiegel in Germany, Webedia in France and La Nacion in Argentina. ShowHeroes is a […]

NetBase Quid, a provider of artificial intelligence-powered consumer and market intelligence, has added expanded TikTok Certified Topics, expanded forum content, global language coverage, and other features in its latest quarterly product updates. Mike Baglietto, global head of product marketing at NetBase Quid, said: “The advancement of social media capabilities, combined with the imperative need of […]

InfoSum, a data collaboration platform provider, has launched Platform Sigma, the latest update to its first-party data collaboration and privacy protection solutions, to help companies build and manage their own data clean rooms. Platform Sigma enables full-scale transformation, application, and analysis of first-party data without sharing or movement. Its featherweight software layer can sit on […]

It is an artificial intelligence-powered, bot-assisted conversational messaging application that joins Freshmarketer and Freshsales on the unified customer record architecture Freshworks announced the launch of Freshchat as part of its Summer 22 series. This is an artificial intelligence-powered, bot-assisted conversational messaging application that joins Freshmarketer and Freshsales on the unified customer record architecture. This collection […]