CrossXM allows organisations to predict how employee experience investments will pay off in brand value. Qualtrics launched CrossXM to provide company leaders with automated insights into how their employee, customer, and brand experiences impact one another, helping them identify actions they can take to drive the biggest impact across their businesses. With Qualtrics CrossXM, organisations […]
Smart Trackers go beyond keyword recognition to understand the context of all customer interactions captured and analysed in Gong’s platform. Gong launched Smart Trackers, a user-trainable artificial intelligence system for understanding customer conversations, identifying deal risks and opportunities, understanding the effectiveness of strategic initiatives, replicating best practices, and getting ahead of emerging market needs. Smart […]
A risk mitigation platform for lenders, spocto leverages artificial intelligence (AI) and machine learning (ML) to provide lenders with an enhanced CX. spocto, a Yubi company, has launched in the Middle East and North Africa (MENA) with regional headquarters in Dubai International Financial Centre (DIFC). As a leading risk mitigation platform, spocto is establishing a […]
Zamna will bring innovative digital intelligence solutions within the travel and intelligence solutions. London-based software company Zamna a tech with expertise in innovative digital intelligence solutions within the travel and aviation sector, has signed an Industry Partnership Programme Agreement with the Arab Air Carriers Organisation (AACO). The agreement will see Zamna’s digital identity technology made available […]
Wellx associates with Fitbit to integrate activity data into its health insurance offerings. Wellx, the region’s first wellness insurance platform, announced a new association with Fitbit, now a part of the Google family. The partnership will fuse well-being and insurance by embedding activity data into health insurance to create a more fun and engaging experience […]
Zain KSA partners with the Wala Plus programme pursuing full-scale service and product expansion Zain KSA has announced its partnership with the Wala Plus employee and customer engagement program designed to help companies enhance their brand loyalty. Through this partnership, Zain KSA will offer its products and services via the Wala Plus application, including packages […]
MaxAB plans further geographic expansions to see full geographical coverage of Morocco by the end of 2023 and an entry into the KSA MaxAB, the food and grocery B2B ecommerce and distribution platform serving a network of traditional retailers across Egypt and Morocco has announced the close of a $40m pre-series B equity round to […]
Digital concierge service at Mall of the Emirates will make the entire mall is shoppable both online and offline Mall of the Emirates, owned and operated by Majid Al Futtaim, has launched an all-new Digital Concierge service as part of the mall’s vision to design an omnichannel experience. The new service will enable consumers to […]
Its dashboard reviews speaking behaviours across emotion cues and critical conversation topics. All calls are reviewed with specific targets automatically identified. Cogito, a real-time coaching and guidance solution provider, introduced personalised coaching features to better support employees handling complex customer service inquiries and focus on professional development based on each agent’s skills. Personalised coaching delivers […]
Lead up to White/Yellow Friday, taking place in the last week of November, marks the most crucial time of the year for eCommerce mobile marketers in the country With ecommerce in the UAE forecast to generate $8 billion in sales by 2025 and UAE consumers shopping more via mobile apps, retailers are justifiably doubling down […]
