Zendesk

Forethought AI agents by Zendesk will support more complex workflows, additional channels, and a wide range of service environments.

In case you missed it, here’s a look at the top headlines in the marketing and technology landscape. The news selected presents a snapshot of the evolving consumer terrain, how technology is being optimised to solve growing marketer challenges and significant drivers of customer experience trends. 

Zendesk is also deepening its partnerships with Meta’s WhatsApp and Shopify.

In case you missed it, here’s a look at the top headlines in the marketing and technology landscape. The news selected presents a snapshot of the evolving consumer terrain, how technology is being optimised to solve growing marketer challenges and significant drivers of customer experience trends.  Zendesk Integrates With OpenAI’s GPT Zendesk announced its collaboration […]

Zendesk knowledge management solutions and OpenAl uses generative Al to resolve customer service cases. Zendesk announced its collaboration with OpenAl, an artificial intelligence research and deployment company, to launch new capabilities that add to Zendesk’s proprietary foundational models. The combination of these models, Zendesk knowledge management solutions, and OpenAl uses generative Al to resolve customer […]

The partnership is designed to help businesses provide faster, tailored conversational experiences to customers across all channels.  Zendesk has signed a five-year partnership with Amazon Web Services (AWS) to help businesses deliver personalised customer experiences at scale. The partnership is designed to help businesses provide faster, tailored conversational experiences to customers across all channels while […]

Partnering with Zendesk enables organisations to schedule field service visits, automate customer communication during the support lifecycle, and allow field technicians to operate more efficiently. Zuper, a solutions provider for field service organisations, has partnered with and received a financial investment from Zendesk to help midsized to large service organisations scale and improve customer experiences. […]

Zendesk has also made messaging available to more companies by adding Sunshine Conversations to all customers using the Zendesk Suite Zendesk released Proactive Messages to help companies reach out to customers on messaging channels for proactive support, custom greetings, guided onboarding, company announcements, and targeted messages based on user events and past interactions. “CX leaders […]

Integration delivers powerful Self-service and Assist resolution capabilities for Zendesk customers, reducing operating costs while delivering exceptional CSAT Aisera, the AI-driven service experience platform for automated customer experiences (CX), announced that its solutions are available as a new app integration on Zendesk’s Sunshine Conversations Marketplaces. Zendesk and Aisera will collaborate on use cases across Customer […]

A unique approach to AI is designed better to serve customers and businesses without long, costly implementation Zendesk announced Intelligent Triage and Smart Assist, new AI solutions empowering businesses to triage customer support requests automatically and access valuable data at scale. By democratizing access to these solutions, companies can see value in minutes by understanding intent and […]