Zuper Integrates With Zendesk
Partnering with Zendesk enables organisations to schedule field service visits, automate customer communication during the support lifecycle, and allow field technicians to operate more efficiently. Zuper, a solutions provider for field service organisations, has partnered with and received a financial investment from Zendesk to help midsized to large service organisations scale and improve customer experiences. […]
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Partnering with Zendesk enables organisations to schedule field service visits, automate customer communication during the support lifecycle, and allow field technicians to operate more efficiently.
Zuper, a solutions provider for field service organisations, has partnered with and received a financial investment from Zendesk to help midsized to large service organisations scale and improve customer experiences.
Zuper’s field service management software enables businesses to manage and automate their operations for workers on the ground in industries like manufacturing, internet service, surveillance, facility management, and solar solutions. Partnering with Zendesk enables organisations to schedule field service visits, automate customer communication during the support lifecycle, and allow field technicians to operate more efficiently.
“Modern customers expect a personalised and seamless service experience end to end from their first touchpoint to completion of the service. The strategic partnership with Zendesk will enable fast-growing service organisations to combine best-of-breed technology to quickly deliver personalised and intelligent service both online at the support centre and on site in the field,” said Anand Subbaraj, CEO of Zuper, in a statement.
“It has been a tremendous collaboration with Zendesk for the past couple of years, and this investment will further strengthen our relationship to offer the best solution to our mutual customers.”
“Providing customers with a high-quality service experience end-to-end is a cornerstone of increased customer engagement, satisfaction, and loyalty,” said Pascal Pettinicchio, vice president of technology alliances and corporate development at Zendesk, in a statement.
“Our investment in Zuper reflects our goals of providing customers with seamless communication and support across all channels, and we see significant market opportunity with fast-growing field service management organisations that are leveraging technology to scale their businesses.”
