Zendesk

With AI for Voice, agents can now receive AI-generated conversation summaries and transcripts that capture customer sentiment.

In case you missed it, here’s a look at the top headlines in the marketing and technology landscape. The news selected presents a snapshot of the evolving consumer terrain, how technology is being optimised to solve growing marketer challenges and significant drivers of customer experience trends. 

Tymeshift is an AI-powered solution built on Zendesk to help organisations track agent activity, productivity, and efficiency in real time.

In case you missed it, here’s a look at the top headlines in the marketing and technology landscape. The news selected presents a snapshot of the evolving consumer terrain, how technology is being optimised to solve growing marketer challenges and significant drivers of customer experience trends. 

Zendesk is also deepening its partnerships with Meta’s WhatsApp and Shopify.

In case you missed it, here’s a look at the top headlines in the marketing and technology landscape. The news selected presents a snapshot of the evolving consumer terrain, how technology is being optimised to solve growing marketer challenges and significant drivers of customer experience trends.  Zendesk Integrates With OpenAI’s GPT Zendesk announced its collaboration […]

Zendesk knowledge management solutions and OpenAl uses generative Al to resolve customer service cases. Zendesk announced its collaboration with OpenAl, an artificial intelligence research and deployment company, to launch new capabilities that add to Zendesk’s proprietary foundational models. The combination of these models, Zendesk knowledge management solutions, and OpenAl uses generative Al to resolve customer […]

The partnership is designed to help businesses provide faster, tailored conversational experiences to customers across all channels.  Zendesk has signed a five-year partnership with Amazon Web Services (AWS) to help businesses deliver personalised customer experiences at scale. The partnership is designed to help businesses provide faster, tailored conversational experiences to customers across all channels while […]

Partnering with Zendesk enables organisations to schedule field service visits, automate customer communication during the support lifecycle, and allow field technicians to operate more efficiently. Zuper, a solutions provider for field service organisations, has partnered with and received a financial investment from Zendesk to help midsized to large service organisations scale and improve customer experiences. […]

Zendesk has also made messaging available to more companies by adding Sunshine Conversations to all customers using the Zendesk Suite Zendesk released Proactive Messages to help companies reach out to customers on messaging channels for proactive support, custom greetings, guided onboarding, company announcements, and targeted messages based on user events and past interactions. “CX leaders […]