Salesforce

With these new AI-powered capabilities, customers can self book appointments and track the progress of their service visits on the messaging channels of their choice.

OnTask eSignature for Salesforce includes contract automation tools, allowing users to generate documents and agreements with data straight from Salesforce.

Slack Sales Elevate centralises information, simplifies processes, and automates administrative tasks directly within Slack.

Leveraging Merkle GenCX, businesses that use Salesforce Einstein GPT will help accelerate business outcomes for marketing and commerce leaders

With the Reorder Portal, users can automate reorders and engage repeat buyers with personalised self-service.

In case you missed it, here’s a look at the top headlines in the marketing and technology landscape. The news selected presents a snapshot of the evolving consumer terrain, how technology is being optimised to solve growing marketer challenges and significant drivers of customer experience trends. 

Salesforce also announced a partnership with Deloitte Digital to help organisations implement and scale Salesforce AI Cloud, Salesforce's suite of generative AI-powered applications.

In case you missed it, here’s a look at the top headlines in the marketing and technology landscape. The news selected presents a snapshot of the evolving consumer terrain, how technology is being optimised to solve growing marketer challenges and significant drivers of customer experience trends.

AI Cloud will enable sales reps to auto-generate personalised emails tailored to their customer’s needs, and service teams to auto-generate personalised agent chat replies and case summaries.

With Commerce GPT, companies will be able to deliver personalised shopping experiences and customised offers using GPT-powered dynamic buying journeys.