Salesforce

AgentExchange connects businesses with Salesforce partners who have deep expertise in specific industries.

Salesforce also introduced AgentExchange, a platform where partners can share templates and actions to speed up Agentforce deployments, helping businesses save time and resources.

Beyond AI and workforce training, Salesforce continues to champion sustainability efforts in Australia.

The partnership will empower Salesforce customers to build Agentforce agents using Gemini and deploy Salesforce on Google Cloud.

Upon close of the acquisition, Airkit.ai will become a part of Salesforce Service Cloud.

The Einstein 1 Platform gives companies the ability to safely connect any data to build AI-powered apps with low-code and deliver entirely new CRM experiences.

The collaboration bridges Salesforce and Snowflake data to give companies insights into customer behaviour, market trends, and operational efficiency.

The accelerator extends Salesforce Commerce Cloud and streamlines integrations with other enterprise content management platforms.

This joint solution brings enterprise contact centre and workforce engagement management capabilities from Genesys Cloud CX to Salesforce Service Cloud.

With these new AI-powered capabilities, customers can self book appointments and track the progress of their service visits on the messaging channels of their choice.