generative AI

DEWA (Dubai Electricity and Water Authority) is all set to integrate generative AI capabilities into its AI Virtual Employee Rammas. 

Recent GenAI use cases include Shopping Muse, a conversational shopping tool, and Small Business AI, providing personalised real-time assistance.

The generative question-and-answer system not only enhances Mintel’s client engagement but also positions the company at the forefront of innovation in the market intelligence industry.

Through the integration, clients using Zendesk can easily configure their solutions to deliver Generative AI-fueled responses to customers

The collaboration between Mastek and Microsoft will provide integrated GenAI-powered solutions, facilitating the transition from a digital-first to an AI-first approach.

This innovative collaboration leverages predictive and generative AI on the Microsoft Azure platform to deliver a powerful productivity and efficiency boost for innovative retailers worldwide.

The rollout marks Meta’s initiative to bundle generative AI technology into its products for mining vast stores of past data to generate new content like prose, art and software code.

Companies can deploy, monitor, and fine-tune genAI in their contact centres with no coding experience, eliminate inaccurate and irresponsible AI use and subsequent brand risk, and create personalised experiences for customers.

The updated generative AI features for Microsoft Advertising include conversational Ad experiences, Ads for Chat API, and Copilot.

With AI for Voice, agents can now receive AI-generated conversation summaries and transcripts that capture customer sentiment.