customer feedback

Active Listening prompts users with context-aware genAI to ask questions, encouraging them to provide more responses in real time.

Why prioritising human-centric interactions is essential for businesses striving to meet evolving customer expectations.

Operating in diverse markets presents both challenges and opportunities. One of the key challenges is the varying levels of "CX Maturity" across different markets.

Debbie Braney, VP of Marketing at Glassbox, cracks the customer feedback code, and discusses how markets can position their data-driven strategies to demonstrate impact.

Mundane customer surveys are things of the past. Half-wit insights and hidden bias, will only take your brands so far. Modern marketers need to whip up innovative strategies to glean valid feedback.

From creating a strong customer feedback loop to leveraging real-time ticket categorisation, AI is revolutionising customer support.

Ahead of the CX NXT KSA summit, Martechvibe spoke to some customer experience experts about the value of CX measurement and customer feedback, and the significance of using metric tools.

Better customer experiences are more likely to lead to faster revenue growth for brands than poorer CX experiences do.

Distorted content or unattended genuine customer feedback holds the potential to destroy a hard-earned reputation. The long journey to a better business starts with ORM. A whopping 89 per cent of consumers say they would be ‘fairly’ or ‘highly’ likely to use a business that responds to all reviews – be it positive or negative, […]

Customer data, when used optimally, can help companies predict trends and avoid backlash.